Customer reviews from Samsung US
Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Average customer rating
4.6
(495 Reviews)
Rating breakdown 495 reviews
5 Stars
393
4 Stars
68
3 Stars
9
2 Stars
4
1 Star
21
93%of customers recommend this product.
(
268 out of
289)
Customer Reviews for Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Customer Rating
5
Great family hub refrigerator have ever seen
on September 15, 2024
Posted by: veera2020
from Phoenix,Arizona
[This review was collected as part of a promotion.] I bought my bespoke family hub refrigerator a month ago
Thought a TV means may be used for reminders or notifications but it bleed my mind with sound picture quality supporting ring calls
Good capacity
Supporting both so pitcher regular filling with stylish design at drinks section
Thought a TV means may be used for reminders or notifications but it bleed my mind with sound picture quality supporting ring calls
Good capacity
Supporting both so pitcher regular filling with stylish design at drinks section
Supports variety of levels for foods to keep separate from
regular freezer items vegetables
regular freezer items vegetables
One thing may need to improve is support all apps like home monitoring thermostat on my mobile to family hub which way it will be more family oriented and budget friendly
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this fridge!!
on September 16, 2024
Posted by: haleyr
from FL
[This review was collected as part of a promotion.] I've been planning a kitchen renovation for over a year, and a new refrigerator with a bottom freezer was at the top of my list. I thought the Family Hub was cool, but didn't think it would be worth the added cost so I settled on the "regular" version of this fridge. Ultimately, my husband convinced me to splurge on our kitchen reno so that we wouldn't have regrets down the road & I'm so glad that he did.
I could go on forever about how much I love this fridge, but I'm just going to sum up some of my favorite things and be done with it:
- Water & Ice: I LOVE the hidden water dispenser in the fridge. Also, the ice bites fit in every narrow-mouth water bottle I own. No more crushing ice with the dispenser and waking my kids up at 11pm/5am.
- I use the Alexa integration at least 10x a day (checking the weather, adding items to my shopping list/to-do list, playing music, adjusting the temperature of my home AC, viewing security cameras around my home).
- If one of my kids forgets to close the door, I get a notification on my phone that it's been left open.
- Alexa will reorder your fridge water filter if you enable the option. I love this, because my to-do list regularly has 3274487234 things on it, and I'm happy to offload even just one of those to a digital assistant or service.
- Memos on the home screen: I use this to create a list of meals for the week so the other 4 people in my home aren't always asking me what's for dinner.
- Media options: Music & podcasts (Amazon Music, Pandora, Spotify) TV (free tv From Samsung TV Plus)
I'm gonna be honest, there's so much more I haven't touched on, or even discovered yet, but I'm more than happy with the few features I use daily. They just add so much convenience to my daily flow. Can't recommend this fridge enough.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great item!
on September 19, 2024
Posted by: Steven T
from Ohion
[This review was collected as part of a promotion.] Great fridge and i love the pitcher and ice! It works great and is designed great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Very disappointed
on September 28, 2024
Posted by: Jax Corey
from Jacksonville Florida
I have this fridge. When it works it’s great ! When things go wrong Samsung support is the worst . I had to get my neighbor who happens to service other brands to look at it. Samsung wanted to charge me after having it for 3 years and I was like heck no! I probably will keep it simple next purchase and not Samsung . I remember when I bought it I was smiling ear to ear. After my downstairs being flooded out because of the water filter and my freezer not freezing . I’m done.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
1
Response from Samsung USBy Samsung Care, September 30, 2024
We understand the frustration about your experience with the refrigerator, Jax Corey. Let us help.
Below is a troubleshooting link to help when the water filter leaks.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
We have a troubleshooting guide if the refrigerator or freezer is not cooling. The guide includes several helpful tips, such as checking if your fridge is in Sabbath mode, leveling your refrigerator, setting the recommended temperature, and watching a video tutorial that guides you from start to finish.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may also check the user manual for other suggested actions when the refrigerator temperature is warm. Turn to page 66.
https://downloadcenter.samsung.com/content/UM/202308/20230830143445345/FDR_RF8000B_DA68-04402F-01_EN_MES.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147566138) to help our team pull up your information when you message us.
Thank you.
-Angelica
Below is a troubleshooting link to help when the water filter leaks.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
We have a troubleshooting guide if the refrigerator or freezer is not cooling. The guide includes several helpful tips, such as checking if your fridge is in Sabbath mode, leveling your refrigerator, setting the recommended temperature, and watching a video tutorial that guides you from start to finish.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may also check the user manual for other suggested actions when the refrigerator temperature is warm. Turn to page 66.
https://downloadcenter.samsung.com/content/UM/202308/20230830143445345/FDR_RF8000B_DA68-04402F-01_EN_MES.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147566138) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Nice but not having ice on outside stinks
on September 29, 2024
Posted by: Danielle
[This review was collected as part of a promotion.] I dont like not having an ice on the outside but everything else is amazing. Its lovely. Thats the only issue.
I would recommend this to a friend!
Features
3
Performance
5
Design
2
Value
2
Response from Samsung USBy Samsung Care, September 30, 2024
Hi Danielle,
I can understand how that could be a bit disappointing, especially when everything else is so enjoyable. Thanks for your insight on this Samsung refrigerator model, we are sure to let our product team know about this for current and future product development.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147566415 to help our team pull up your information.
Leo
I can understand how that could be a bit disappointing, especially when everything else is so enjoyable. Thanks for your insight on this Samsung refrigerator model, we are sure to let our product team know about this for current and future product development.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147566415 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
Spacious and has great features!
on September 30, 2024
Posted by: Kate
[This review was collected as part of a promotion.] I bought this refrigerator because I was having so much trouble with the ice maker of my previous Samsung refrigerator. As a result, I decided to purchase one that did not have ice in the door. This refrigerator has had no problems and has a lot of room.
Written by a customer while visiting Samsung US
Customer Rating
5
Great fridge
on September 30, 2024
Posted by: Bermymel
Bought 3 months ago fantastic everyone loves it the pitcher is one of the best features the size also
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 30, 2024
Posted by: Mike
from Lehigh Acres Florida
I bought it two months ago and it the center of our home
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US