Customer reviews from Samsung US
Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Average customer rating
4.6
(495 Reviews)
Rating breakdown 495 reviews
5 Stars
393
4 Stars
68
3 Stars
9
2 Stars
4
1 Star
21
93%of customers recommend this product.
(
268 out of
289)
Customer Reviews for Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Customer Rating
5
Samsung Bespoke refrigerator 5 door
on September 9, 2024
Posted by: Bob M
from Florida
[This review was collected as part of a promotion.] I bought this refrigerator two months ago and its amazing and I would recommend it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice product
on September 9, 2024
Posted by: DivineRobert
[This review was collected as part of a promotion.] Very nice smart fridge. Family hub is the must! Remote control ice beverage center and temp make everything convenient.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!!
on September 9, 2024
Posted by: juiCexyj124
from Medford, NY
[This review was collected as part of a promotion.] It’s been about two and a half weeks since I bought he fridge. I love it. It works so well and it’s clean and sleek looking. The family hub is very helpful and useful!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Looks Decent
on September 9, 2024
Posted by: JD123
from Irving, TX
[This review was collected as part of a promotion.] I bought it a year ago, all good in the initial days.
After 6 months, I changed the filter, then started the problems. Freezer part not working properly, ICE maker stops working. Hard part is changing the filter, If the filter is not fixed properly then water leaks will be the cause for the problems. The screen always advises the use of certified filters from Samsung, even if we use certified filters. Apart from that, this looks good.
After 6 months, I changed the filter, then started the problems. Freezer part not working properly, ICE maker stops working. Hard part is changing the filter, If the filter is not fixed properly then water leaks will be the cause for the problems. The screen always advises the use of certified filters from Samsung, even if we use certified filters. Apart from that, this looks good.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy SEA Care, September 10, 2024
Hi there,
We know the convenience of having a working fridge at home. We are here to help.
Here is a link to help you with the freezer. Please see the "Refrigerator or freezer is not cooling at all" section, watch the full video, follow the steps, and click the hyperlinks for further assistance.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Also, here is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further help.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147518427 to help our team pull up your information.
Have a great day.
^Aloe
We know the convenience of having a working fridge at home. We are here to help.
Here is a link to help you with the freezer. Please see the "Refrigerator or freezer is not cooling at all" section, watch the full video, follow the steps, and click the hyperlinks for further assistance.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Also, here is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further help.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147518427 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 9, 2024
Posted by: Emifrodo
[This review was collected as part of a promotion.] This Samsung appliance is one of the appliance I have had. The only thing I regret is not buying the newest model. Everyone in the house love to connect to the music app and put music while we cook or eat dinner at the table. We also love that we can check what we have inside while we shop. Overall isAMAZING
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic features
on September 9, 2024
Posted by: Lc4jt
[This review was collected as part of a promotion.] This refrigerator ticks all the boxes. We especially love the 2 different size ice cubes with the included scoop, the family hub command center and the beverage door. The designer refrigerator looks really sleek in our modern kitchen and we get quite a few questions about it. Love how quiet it runs.
Written by a customer while visiting Samsung US
Customer Rating
4
Great audio
on September 9, 2024
Posted by: NG in green valley
[This review was collected as part of a promotion.] This is a cool Refrigerator, the only complaint if any is the ice try sticks when you open the bottom draw could just need to be leveled, but it’s nice to see what’s inside without opening the door and listening to the news in the morning
Written by a customer while visiting Samsung US
Customer Rating
5
All features are easy and useful
on September 9, 2024
Posted by: Woffi
[This review was collected as part of a promotion.] Had this refrigerator now for a couple of months and am absolutely delighted with it.
Written by a customer while visiting Samsung US