Customer reviews from Samsung US
Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Average customer rating
4.6
(495 Reviews)
Rating breakdown 495 reviews
5 Stars
393
4 Stars
68
3 Stars
9
2 Stars
4
1 Star
21
93%of customers recommend this product.
(
268 out of
289)
Customer Reviews for Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Customer Rating
5
More than a fridge
on July 25, 2024
Posted by: Alin
from Long Island, NY
[This review was collected as part of a promotion.] Very happy with my new fridge! It akso has a ton of features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good one
on July 25, 2024
Posted by: Ria_
[This review was collected as part of a promotion.] I bought this recently and so far it’s great. Integration with Ring door bell is perfect.
Written by a customer while visiting Samsung US
Customer Rating
5
Bespoke French door fridge tv
on July 27, 2024
Posted by: Jetta
[This review was collected as part of a promotion.] Ilove my fridge and i love to watch the news while I am n the kitchen cooking. I used to miss good shows and movies but now I don’t. I also love it that I can get some ideas about what to cook and get receipts. Overall I am in love with it.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator
on July 31, 2024
Posted by: Afajr2000
[This review was collected as part of a promotion.] This the best refrigerator I’ve ever had!!! It’s really smart and fun!! I’m enjoying it!!!
Written by a customer while visiting Samsung US
Customer Rating
3
Simple Tray Replacement - NOT So SIMPLE
on August 2, 2024
Posted by: lynne
from Alberta Canada
This is a beautiful fridge however, the middle drawer (flex Zone) basket has broke and I am not able to find a parts number to order a new tray. The fridge if less then 2 years old and not sure what else is going to break.
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy SEA CARE, August 6, 2024
Good day,
We truly value your refrigerator convenience. Our goal is to get this resolved immediately, Lynne.
To purchase the compatible tray for the flex zone drawer, please get in touch with our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday between 9:00 AM and 6:30 PM EST and can check the compatibility and availability of the parts or accessories you wish to order.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147411284, to help our team pull up your information.
Have a great day!
^Chrystel
We truly value your refrigerator convenience. Our goal is to get this resolved immediately, Lynne.
To purchase the compatible tray for the flex zone drawer, please get in touch with our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday between 9:00 AM and 6:30 PM EST and can check the compatibility and availability of the parts or accessories you wish to order.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147411284, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Nice but fails to keep food properly cold
on August 7, 2024
Posted by: 1229
We purchased the refrigerator online just a week ago. The interior setup of the refrigerator is nice and the beverage center is convenient, HOWEVER, the refrigerator fails to do the one thing that is the most important thing for it to do -- it fails to keep the food and drinks cold! We turned the digital temperature control as low as it will go to 34 degrees but the refrig. temperature thermometer we put inside the unit shows it only cools to 41 - 42 degrees. Even when we use the cooling boost for 1.5 hours, the inside only cools to 38 - 39 degrees for that short time period. It is so frustrating! Our milk and juices are only semi-cool. Our cheap refrigerator in our hot garage has no trouble cooling to 35 degrees and staying cool.
We called for service and they said they won't service unless the food is spoiled -- it doesn't matter that the unit doesn't work as it is suppose to work. Hopefully, they will be able to remedy this issue.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
2
Response from Samsung USBy SEA CARE, August 8, 2024
Hi there,
We understand where you're coming from. Let's boost the refrigerator's cooling efficiency.
To ensure optimal performance, we strongly advice setting the temperature to 0 °F (-18 °C) for the freezer, and 37 °F (3 °C) for the fridge.
To help you with the fridge's cooling temperature diagnosis, please go through this link, watch the instructional video, and click on the embedded links for additional help.
Refrigerator, Freezer, or Flex Zone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147421189, to help our team pull up your information.
Have a great day!
^Chrystel
We understand where you're coming from. Let's boost the refrigerator's cooling efficiency.
To ensure optimal performance, we strongly advice setting the temperature to 0 °F (-18 °C) for the freezer, and 37 °F (3 °C) for the fridge.
To help you with the fridge's cooling temperature diagnosis, please go through this link, watch the instructional video, and click on the embedded links for additional help.
Refrigerator, Freezer, or Flex Zone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147421189, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 7, 2024
Posted by: New homeowner
from League city, Texas
[This review was collected as part of a promotion.] Great product. Only this is limited freezer capacity, but that’s obvious by design
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator
on August 16, 2024
Posted by: Bobbyjbl
from Staten Island, NY
[This review was collected as part of a promotion.] I had this Refrigerator for 2 months now, me and my family love it. Amazing features and love the mobile app functions.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US