Customer reviews from Samsung US
Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Average customer rating
4.6
(495 Reviews)
Rating breakdown 495 reviews
5 Stars
393
4 Stars
68
3 Stars
9
2 Stars
4
1 Star
21
93%of customers recommend this product.
(
268 out of
289)
Customer Reviews for Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Customer Rating
5
So far so good
on May 24, 2024
Posted by: MADRED
from Pittsburgh
[This review was collected as part of a promotion.] Had it 3 weeks now and so far we love it. Consistent temps, love the ice and beverage center. Still trying to figure out all the cool features with the hub.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Listen to the 1 stars
on May 25, 2024
Posted by: Fernando
from Spring , Tx
I bought Samsung appliances due to the price for the refrigerator and dishwasher. Never again buying Samsung appliances, leave that to GE, Whirlpool, LG and others. The 1 and 2 star reviews are more right for this product. Under 2 year ownership and compressor goes out. Ice maker also stopped working at over a yr. Pitcher occasionally doesnt refill. If this is what you can afford, then please buy warranty. This fridge will be more expensive in the long run without it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Ricardo, Samsung Care, May 27, 2024
Greetings,
We know the importance of having a reliable appliance at home. Let us help you with your refrigerator.
Here is a link for troubleshooting steps for your ice maker that is not working, kindly watch the video and click the embedded words.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Here is a link for troubleshooting steps for your water pitcher that is not filling, kindly click the embedded words.
Autofill water pitcher doesn't fill.
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147178631) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We know the importance of having a reliable appliance at home. Let us help you with your refrigerator.
Here is a link for troubleshooting steps for your ice maker that is not working, kindly watch the video and click the embedded words.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Here is a link for troubleshooting steps for your water pitcher that is not filling, kindly click the embedded words.
Autofill water pitcher doesn't fill.
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147178631) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
Beautiful fridge crap product
on May 27, 2024
Posted by: Steve
from San Bernardino California
[This review was collected as part of a promotion.] Broke after 18 months. Took Samsung 2 weeks and 2 service calls to even acknowledge it was broken. Got a refund in full but went without a fridge for 3 weeks. Samsung refused to provide any compensation for inconvenience and having to eat out for duration since I couldn't keep food in my fridge.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, May 28, 2024
Hi there,
We can feel the dissatisfaction you have with this fridge. We are here to help you in any way we can.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147181194), to help our team pull up your information.
Have a great day!
^Rodel
We can feel the dissatisfaction you have with this fridge. We are here to help you in any way we can.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147181194), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
4
Good size , sufficient cooling
on June 1, 2024
Posted by: MySys
from WA
[This review was collected as part of a promotion.] So far so good. I had some initial problems creating and logging in samsung account. Ended up creating the account on an external computer and then logging in from the fridge.
The camera function leaves a lot to be desired. It is just a snapshot and does not show live picture.
However, cooling works well and the capacity is great.
The camera function leaves a lot to be desired. It is just a snapshot and does not show live picture.
However, cooling works well and the capacity is great.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Bespoke Refrigerator with Family Hub
on June 5, 2024
Posted by: Robert
[This review was collected as part of a promotion.] I was attracted to this model for the ability to change panels with different colors and finishes, and for the tech features. My favorite is the Family Hub with so many functions and a connected app. Amazing!
Written by a customer while visiting Samsung US
Customer Rating
5
Bespoke refrigerator
on June 27, 2024
Posted by: Larry
[This review was collected as part of a promotion.] We love the refrigerator a lot of space, and all the fixtures that the refrigerator included.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Purchase!
on June 29, 2024
Posted by: Mark70
[This review was collected as part of a promotion.] We purchased about 30 days ago. Fantastic value for features and ease/organization of storage
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on July 4, 2024
Posted by: HotinTX
[This review was collected as part of a promotion.] It is so stylish that I need new cabinets now! Features galore! So far I have downloaded my pics, used the calendar, added to my shopping list (at the refrigerator's suggestion 🙂), and listened to music. I have not set up alexa or any of the other features but it will give me tips on the screen so I will eventually use them all. Most excited to use meal suggestions based on what I have in the fridge since it has inside cameras. Price is a little steep but this should be the last fridge I buy before I die😁
Written by a customer while visiting Samsung US