Customer reviews from Samsung US
Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Average customer rating
4.6
(495 Reviews)
Rating breakdown 495 reviews
5 Stars
393
4 Stars
68
3 Stars
9
2 Stars
4
1 Star
21
93%of customers recommend this product.
(
268 out of
289)
Customer Reviews for Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Customer Rating
1
Unsatisfied
on May 4, 2024
Posted by: BIg K
from Papillion NE.
I bought it about a year ago or so. Freezer not working, Lots of bells and whistles but the basic function of a refrigerator and freezer is to keep food cold or frozen foods frozen. All the fancy apps, info not accurate. Freezer app says it's at -8 degrees when its acually 39+ degrees. My Whirlpool is holding all my freezer contents till I get the Samsung fixed. Whirlpool still works great at 12years old. We'll see how the service dept. works out.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Care, May 7, 2024
Hi there,
We can feel the disappointment you have with this fridge. We are here to help you.
We recommend checking the resources below for steps to take when the freezer is not working.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (), and it will help our team pull up your information.
^Rodel
We can feel the disappointment you have with this fridge. We are here to help you.
We recommend checking the resources below for steps to take when the freezer is not working.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
5
My smart nevera
on May 12, 2024
Posted by: Erlin
from Texas
[This review was collected as part of a promotion.] I liked is very hi tec and all functions my family likes
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cadillac of refrigerators
on May 12, 2024
Posted by: Topbronn
[This review was collected as part of a promotion.] Bought it two weeks ago and my wife loves everything about it. Water center, icebox and family hub
Written by a customer while visiting Samsung US
Customer Rating
5
At A Glance - Perfection!
on May 17, 2024
Posted by: Sue S
from Folsom, CA
[This review was collected as part of a promotion.] We LOVE this refrigerator! Can readily see everything inside, the extra drawer amazing for cheeses, etc. the beverage unit inside allows a sleek exterior look. Working on figuring out all the display options - so fun!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Neat refrigerator
on May 17, 2024
Posted by: Mic0141
[This review was collected as part of a promotion.] Purchased less than a month ago and we’re very happy with it. Lots of space. We like the 2 different types of ice feature. The smart screen is really neat with the ability to watch tv, listen to music, leave notes with pics or audio. The kids enjoy the paint feature. The ability to see inside the fridge is neat. The auto identify feature of items in the fridge is not very reliable but we don’t use it either. The price was fair for the futuristic feeling appliance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 19, 2024
Posted by: Jannet
from McAllen tx
[This review was collected as part of a promotion.] Great product, the features are great, my daughter enjoys adding grocery list
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality refrigerator
on May 20, 2024
Posted by: Samsunglover
from Buena park, ca
[This review was collected as part of a promotion.] Excellent refrigerator. Have had for a month with no problem. Very sleek design. Fits prefectly with my kitchen set up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great refrigerator
on May 23, 2024
Posted by: Naren
[This review was collected as part of a promotion.] I bought this family hub refrigerator last month and it is great so far. My kids loved the features with family hub.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US