Customer reviews from Samsung US
Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Average customer rating
4.6
(495 Reviews)
Rating breakdown 495 reviews
5 Stars
393
4 Stars
68
3 Stars
9
2 Stars
4
1 Star
21
93%of customers recommend this product.
(
268 out of
289)
Customer Reviews for Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Customer Rating
1
Buyer Beware - looks cool, but that is about it
on April 16, 2024
Posted by: Fool me once
from Duluth, MN
Bought this fridge in October 2023 - by beginning of February the water completely quits working. I did the trouble shooting, took out the filter and it worked. Ordered the new filter and installed it before going to work beginning of March. Came home to a kitchen full of water and then noticed that it had leaked down, soaked through the basement floor and pooled on the floor. Customer service was great - at first. It was determined that the filter didn't 'seat right' so it is not their problem. We will have to do an insurance claim if we want our ceiling fixed.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, April 22, 2024
Hello there,
We understand the frustration if your fridge has leaked. We are here to help.
Below is a link to help you diagnose if your water filter has leaked.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Here are also simple steps for replacing your water filter. Please choose "Replacing the water filter." Kindly choose the water filter based on the one you are using.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147066471) to help our team pull up your information.
Have a great day.
^Camille
We understand the frustration if your fridge has leaked. We are here to help.
Below is a link to help you diagnose if your water filter has leaked.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Here are also simple steps for replacing your water filter. Please choose "Replacing the water filter." Kindly choose the water filter based on the one you are using.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147066471) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great application
on April 18, 2024
Posted by: Taru
[This review was collected as part of a promotion.] I like overall Good and Easy Function Enjoy every single day
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic fridge
on April 18, 2024
Posted by: Allycat
This is a fantastic fridge! Lots of space and the white is so elegant. Ice maker is better in the bottom drawer! Love the hidden water dispencer and quick access to the drinks. Highly recommend :)
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on April 29, 2024
Posted by: GS3452
Incredibly elegant fridge, easy to program and very adaptable screen
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What more do you need?
on April 29, 2024
Posted by: Leo927
[This review was collected as part of a promotion.] This refrigerator has it all. From the space inside to the neat features that come with the screen, you do not really need anything else.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
technology and comfort
on April 30, 2024
Posted by: Anngye
[This review was collected as part of a promotion.] Very spacious and beautiful. Each space has 100 percent functionality and is very organizeable.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome!
on May 2, 2024
Posted by: RIA P
I love the technology on my new fridge! Don’t need to buy bottled water anymore since I have my cold water ready! ♥️♥️♥️
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Mostly great. Some nit-picks
on May 2, 2024
Posted by: Jono
from NY
Using the fridge for several weeks. It's elegant, spacious, and so far quiet. Hope it stays this way. The beverage center is convenient. Kids like the family hub, the ring doorbell integration is neat. One thing that hasn't worked so far is uploading images through the smart things app. Haven't figured that out. Lastly, the inside camera feature seems like a poorly executed gimmick. Very low quality images. Not sure why they'd saved on that.
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US