Customer reviews from Samsung US
Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Average customer rating
4.6
(500 Reviews)
Rating breakdown 500 reviews
5 Stars
399
4 Stars
68
3 Stars
9
2 Stars
4
1 Star
20
93%of customers recommend this product.
(
273 out of
293)
Customer Reviews for Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Customer Rating
1
Beautiful display to show all their errors.
on March 31, 2024
Posted by: Anonymous
from Georgia
Our refrigerator lasted just short of 3 years before becoming unreliable and triggering alerts erratically. Samsung confirmed we were out of warranty (12mo except Compressor system) for the suspected part(s) - Main Board and/or Family Hub board, and that the best next step would be to coordinate with a technician to come out.
They advised the tech call would be $150 to come out, and the replacement should be $300-$500. When the tech got here they weren't sure which part was bad, so they quoted replacing both the Main Board and Family Hub to the sum of $1300.
The major challenge with these models is that the Family Hub actually controls the functionality of the Fridge, so when it's inoperable or erratic, so is your Refrigerator/Flex Zone/Freezer. Due to this our model has changed in the Fridge Manager, the flex zone drawer category changes, it will randomly report cooling is off for all zones, temperatures are high, or that there's a generic "Communication error".
The only thing that works correctly for some reason is the Freezer (despite the false positive alerts for it), which consistently stays at the same, appropriate temperature. Our refrigerator space is the worst affected, and will fluctuate from 38 to upwards of 60 degrees depending on the day.
We bought a package (Laundry + Kitchen) with our home and since May 2021 we've had a dryer drum balance issue fixed, a dishwasher leak fixed, a microwave replaced because it was so badly damaged from the factory (box was perfect), and now this with the refrigerator, and Samsung hasn't offered to do anything for us given the issues across varying product lines. The stove is top notch though, for what that's worth.
I get that manufacturing runs have problems, especially considering the peak of Covid complications on parts/materials/workmanship, but stand by your brand and your product. For the price consumers pay, and for the perceived level of quality that should come with Samsungs reputation, this is beyond disappointing.
They make beautiful products, they used to make quality products, but I've lost all confidence in them at this point, I won't buy another one, and I'll tell everyone I know to avoid them as well.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy SEA Care, April 3, 2024
Hello there,
We understand a working fridge is needed to store our food in order to provide you with better assistance regarding the main board and Family Hub.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147008342) to help our team pull up your information.
Have a great day.
^Camille
We understand a working fridge is needed to store our food in order to provide you with better assistance regarding the main board and Family Hub.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147008342) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer Beware - looks cool, but that is about it
on April 16, 2024
Posted by: Fool me once
from Duluth, MN
Bought this fridge in October 2023 - by beginning of February the water completely quits working. I did the trouble shooting, took out the filter and it worked. Ordered the new filter and installed it before going to work beginning of March. Came home to a kitchen full of water and then noticed that it had leaked down, soaked through the basement floor and pooled on the floor. Customer service was great - at first. It was determined that the filter didn't 'seat right' so it is not their problem. We will have to do an insurance claim if we want our ceiling fixed.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, April 22, 2024
Hello there,
We understand the frustration if your fridge has leaked. We are here to help.
Below is a link to help you diagnose if your water filter has leaked.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Here are also simple steps for replacing your water filter. Please choose "Replacing the water filter." Kindly choose the water filter based on the one you are using.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147066471) to help our team pull up your information.
Have a great day.
^Camille
We understand the frustration if your fridge has leaked. We are here to help.
Below is a link to help you diagnose if your water filter has leaked.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Here are also simple steps for replacing your water filter. Please choose "Replacing the water filter." Kindly choose the water filter based on the one you are using.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147066471) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great application
on April 18, 2024
Posted by: Taru
[This review was collected as part of a promotion.] I like overall Good and Easy Function Enjoy every single day
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic fridge
on April 18, 2024
Posted by: Allycat
This is a fantastic fridge! Lots of space and the white is so elegant. Ice maker is better in the bottom drawer! Love the hidden water dispencer and quick access to the drinks. Highly recommend :)
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on April 29, 2024
Posted by: GS3452
Incredibly elegant fridge, easy to program and very adaptable screen
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What more do you need?
on April 29, 2024
Posted by: Leo927
[This review was collected as part of a promotion.] This refrigerator has it all. From the space inside to the neat features that come with the screen, you do not really need anything else.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
technology and comfort
on April 30, 2024
Posted by: Anngye
[This review was collected as part of a promotion.] Very spacious and beautiful. Each space has 100 percent functionality and is very organizeable.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome!
on May 2, 2024
Posted by: RIA P
I love the technology on my new fridge! Don’t need to buy bottled water anymore since I have my cold water ready! ♥️♥️♥️
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US