Customer reviews from Samsung US
Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Average customer rating
4.6
(495 Reviews)
Rating breakdown 495 reviews
5 Stars
393
4 Stars
68
3 Stars
9
2 Stars
4
1 Star
21
93%of customers recommend this product.
(
268 out of
289)
Customer Reviews for Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Customer Rating
5
Definitely a n awesome upgrade to our home!
on February 1, 2024
Posted by: Anonymous
from Fort Myers FL
[This review was collected as part of a promotion.] We Love this Appliance! This replaced a previous Samsung refrigerator that not only lasted over 10 years and still is in like new working condition! We wanted something that fit our current lifestyle and other smart devices in our home. Still learning all the features of the family hub and so far everything for us has been an exciting addition to our home. The lower freezer pullout works great for us and we love the customizable flexzone middle drawer. The internal water dipenser and built in Pitcher create a sleek look on the exterior as they are hidden inside very nicely.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Satisfied customer
on February 4, 2024
Posted by: PJOR
from Yorktown Heights, NY
[This review was collected as part of a promotion.] Had the new fridge for about a month - everybody happy, especially with the ability to play music and the water pitcher
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good product
on February 5, 2024
Posted by: Naveen
from Leander, Texas
[This review was collected as part of a promotion.] I purchased it 5 months back and every thing looks good
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features!
on March 6, 2024
Posted by: Blueridge44
[This review was collected as part of a promotion.] We Love it!! We've had 5 different refrigerators and this one is by far the best!!
Written by a customer while visiting Samsung US
Customer Rating
5
Nice features
on March 10, 2024
Posted by: Rancjr
from Winter Garden, FL
[This review was collected as part of a promotion.] I bought this one month ago and it’s amazing. Great features!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the fridge …..but!
on March 19, 2024
Posted by: Ladeelou
from Chatsworth, CA
Love the refrigerator with exception of two things. Freezer makes ice cream hard as a rock and minimal places to put tall items like a bottle of wine or milk carton.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing !
on March 26, 2024
Posted by: JackieT
from Lexington KY
I bought this about 3 weeks ago . I love all it has to offer ! The beverage center of ii is wonderful! I love putting family photos on it . It had so much to offer ! thrilled about my 2 different sides of ice !
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Beautiful display to show all their errors.
on March 31, 2024
Posted by: Anonymous
from Georgia
Our refrigerator lasted just short of 3 years before becoming unreliable and triggering alerts erratically. Samsung confirmed we were out of warranty (12mo except Compressor system) for the suspected part(s) - Main Board and/or Family Hub board, and that the best next step would be to coordinate with a technician to come out.
They advised the tech call would be $150 to come out, and the replacement should be $300-$500. When the tech got here they weren't sure which part was bad, so they quoted replacing both the Main Board and Family Hub to the sum of $1300.
The major challenge with these models is that the Family Hub actually controls the functionality of the Fridge, so when it's inoperable or erratic, so is your Refrigerator/Flex Zone/Freezer. Due to this our model has changed in the Fridge Manager, the flex zone drawer category changes, it will randomly report cooling is off for all zones, temperatures are high, or that there's a generic "Communication error".
The only thing that works correctly for some reason is the Freezer (despite the false positive alerts for it), which consistently stays at the same, appropriate temperature. Our refrigerator space is the worst affected, and will fluctuate from 38 to upwards of 60 degrees depending on the day.
We bought a package (Laundry + Kitchen) with our home and since May 2021 we've had a dryer drum balance issue fixed, a dishwasher leak fixed, a microwave replaced because it was so badly damaged from the factory (box was perfect), and now this with the refrigerator, and Samsung hasn't offered to do anything for us given the issues across varying product lines. The stove is top notch though, for what that's worth.
I get that manufacturing runs have problems, especially considering the peak of Covid complications on parts/materials/workmanship, but stand by your brand and your product. For the price consumers pay, and for the perceived level of quality that should come with Samsungs reputation, this is beyond disappointing.
They make beautiful products, they used to make quality products, but I've lost all confidence in them at this point, I won't buy another one, and I'll tell everyone I know to avoid them as well.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy SEA Care, April 3, 2024
Hello there,
We understand a working fridge is needed to store our food in order to provide you with better assistance regarding the main board and Family Hub.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147008342) to help our team pull up your information.
Have a great day.
^Camille
We understand a working fridge is needed to store our food in order to provide you with better assistance regarding the main board and Family Hub.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147008342) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US