Customer reviews from Samsung US
Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Average customer rating
4.6
(495 Reviews)
Rating breakdown 495 reviews
5 Stars
393
4 Stars
68
3 Stars
9
2 Stars
4
1 Star
21
93%of customers recommend this product.
(
268 out of
289)
Customer Reviews for Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Customer Rating
5
Amazing features
on October 26, 2023
Posted by: Lala
from FL
[This review was collected as part of a promotion.] I’m so happy with the fridge. Beautiful and classy.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t Buy
on November 8, 2023
Posted by: Hill family
from Detroit
I bought this refrigerator a year ago and two months before our year. The refrigerator completely stopped working. He has now taken us two going on three months to get it replaced. Also now they’re trying to give us $1000 less than what we paid for the refrigerator.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy SEA Care, November 9, 2023
Hello there,
We want to help you provide an update on your replacement refrigerator and the refund amount offered to you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146504086) to help our team pull up your information.
Have a great day.
^Camille
We want to help you provide an update on your replacement refrigerator and the refund amount offered to you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146504086) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid Samsung Bespoke at ALL costs
on November 17, 2023
Posted by: superkev
from Orlando, FL
The purchase of the Samsung Bespoke 4door has been an utter nightmare. The Samsung Care+ warranty is totally worthless. I bought my Bespoke in spring 2023 - already failed. It is nearly impossible to contact
Samsung refrigerator service, literally spent HOURS attempting to get someone who actually could create a service ticket.
The service tech did not show up for 2 weeks. Once they did no repairs were performed or even attempted. They said yep another crappy samsung fridge has failed, said you will be repaired "someday" when the parts arrive. No date for parts arrival provided. Unbelievable.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, November 17, 2023
Hello there,
We recognize the experience you are going through, and we are here to help you provide an update on the replacement part.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146536235) to help our team pull up your information.
Have a great day.
^Camille
We recognize the experience you are going through, and we are here to help you provide an update on the replacement part.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146536235) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Happy family
on January 7, 2024
Posted by: Barrfam
[This review was collected as part of a promotion.] We love it! Love everything about it except I wish it was fingerprint-less, I hate that I have to constantly wipe the front, other than that which is a tiny dislike. I absolutely love it! Love the ice and the extra water jug that I put fruit and tea in to make flavored water. We are in love with our new fridge!
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE THIS FRIDGE...
on January 13, 2024
Posted by: OnlyTheBest
I bought my refrigerator in December 2022 and I've had no issues with it, I totally love it. I like the fact that its a 4-door French Door refrigerator, i also like the refreshment center, no water dispenser on the door, it's inside the left door (there's a release at the bottom of the left door to access the refreshment area, on top of the left door there's an area to put your hand to fully open the refrigerator door. I also like the water pitcher inside the refreshment center (the pitcher fills automatically, (but you won't see it filling, because the refreshment door has to be closed before it will start filling), the water dispenser in the refreshment center area only dispenses water, but it doesn't have a ice dispensing capability, because this refrigerator has a two (2) sided ice bin, it makes two (2) different sized cubes at once and also has an ice scoop, which my daughter and I both like. The digital screen is a nice feature, although my daughter knows more about it's features than me. This refrigerator also looks at the items in your fridge and tries to help you create a shopping list by the items it thinks you have in your fridge, it will display it on the it's digital screen, THIS IS A FEATURE SAMSUNG NEEDS TO KEEP WORKING ON, because it hasn't done a very good of figuring out what items I have in my refrigerator... Lol. For me thats a minor thing. I like where the water filter is located (between the crispers, when you open the big doors , the filter is right there looking you in the face), you don't have to have the owners manual or do research to find it. The drink drawer is a nice size with two (2) dividers. I also think the freezer drawer is a nice size. I replace my LG french door refrigerator with this one. The LG had to have the upper left door replaced on it (it stopped dispensing water and ice and then it just stopped cooling, all within 5 years. I would definitely recommend this refrigerator to my friends.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice Design
on January 18, 2024
Posted by: Raju
from Leander TX
[This review was collected as part of a promotion.] I really liked the design and flexibility of changing panels. Also elegant design and Beverage jar are awesome
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good Product and Nice Space !!
on January 18, 2024
Posted by: PraSamsung
from NC
[This review was collected as part of a promotion.] I bought 2 months ago and it is nice and fits with my expectations.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent purchase!!
on January 18, 2024
Posted by: Angel
from Whittier, Ca
[This review was collected as part of a promotion.] Not only is it the compliments we get but size is perfect…all the features, and being able to watch knews or listen to music while cooking!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US