Customer reviews from Samsung US
Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Average customer rating
4.6
(495 Reviews)
Rating breakdown 495 reviews
5 Stars
393
4 Stars
68
3 Stars
9
2 Stars
4
1 Star
21
93%of customers recommend this product.
(
268 out of
289)
Customer Reviews for Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Customer Rating
4
The Family Hub is awesome!
on May 16, 2023
Posted by: Happy shopper
[This review was collected as part of a promotion.] Product performs exceptionally and is good quality!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Features
on May 24, 2023
Posted by: cas0821
from Pittsburgh, PA
[This review was collected as part of a promotion.] I bought this beginning of May, and I love it! Love the water inside and how it automatically refills! The two different ice cubes area game changer!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Buy another brand.
on June 9, 2023
Posted by: Ivando
from NY
I have now had this about a year and random things are falling apart. First the self filling pitcher keeps saying it's full when empty. The plastic on the pitcher itself keeps chipping little by little by the spout. The next problem is the ice tray that the ice bites form in is cracked. The crack goes through the whole edge, it does not make ice , it only poora out water. The third problem is the plastic edging on the top shelf in the back. The whole piece is cracked right down the center the long way. The fourth problem is that the 3rd drawer bin is cracked where it connects in front and now has a de sized hole in it. There are things I like about it , but mostly dissatisfied with Samsung's quality and warranty. There is no reason all these problems should exist, these are defects in the craftsmanship not caused by use. Save your money buy a better product.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
1
Response from Samsung USBy Charles, Samsung Customer Care, June 14, 2023
Hi Ivando,
Let us provide the details you need for the auto-fill pitcher and the ice maker.
To help with the auto-fill pitcher, here are some links to detect the pitcher properly. You can also check pages 46-48 of the manual for additional information.
Autofill pitcher not filling
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Manual
https://downloadcenter.samsung.com/content/UM/202212/20221216131850999/FDR_RF8000B_F-hub_DA68-04402F-01_EN_MES.pdf
To get the ice maker back on track, please see the link below, watch the included video, and click the hyperlinks for additional information.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
You can also go to www.samsungparts.com or contact the parts team at (800) 627-4368 / Mon - Fri 9:00 AM - 6:30 PM EST to replace the auto-fill pitcher, top shelf, ice tray, and 3rd drawer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145894672) to help our team gather your information.
Have a great day.
^Charles
Let us provide the details you need for the auto-fill pitcher and the ice maker.
To help with the auto-fill pitcher, here are some links to detect the pitcher properly. You can also check pages 46-48 of the manual for additional information.
Autofill pitcher not filling
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Manual
https://downloadcenter.samsung.com/content/UM/202212/20221216131850999/FDR_RF8000B_F-hub_DA68-04402F-01_EN_MES.pdf
To get the ice maker back on track, please see the link below, watch the included video, and click the hyperlinks for additional information.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
You can also go to www.samsungparts.com or contact the parts team at (800) 627-4368 / Mon - Fri 9:00 AM - 6:30 PM EST to replace the auto-fill pitcher, top shelf, ice tray, and 3rd drawer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145894672) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Good looking fridge
on June 14, 2023
Posted by: Liss
[This review was collected as part of a promotion.] I’m in love with my fridge , very specious and so far everything works great
Written by a customer while visiting Samsung US
Customer Rating
5
Best Refrigerator Ever!
on June 15, 2023
Posted by: Jennifer
from Fort Worth, Texas
[This review was collected as part of a promotion.] I will be honest, I was not in the market for an expensive refrigerator at all, but…once I saw this one and all it’s features, I fell in love. The refrigerator itself is incredibly spacious. The beverage center is my favorite thing ever, as it keeps drinks perfectly cold and the water dispenser is very efficient. The freezer is also much more spacious that any I’ve had of similar design in the past. I also LOVE the internal ice maker with the scoop for ice. I was reticent to give up a traditional in-door ice maker, but this one is so much better! No ice shooting out everywhere. I love everything about this fridge. It’s a sleek design and the Family Hub, which I had on another fridge a few years back, seems to be working much better than it did in my old model.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, looks good in kitchen
on June 22, 2023
Posted by: Zlishess
from Manteca, California
[This review was collected as part of a promotion.] I’m so happy I bought this. It’s more then I expected plenty of compartments, Love the water picture.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic features
on June 28, 2023
Posted by: Eben
from Delaware, Ohio
[This review was collected as part of a promotion.] I bought this a month ago. Entire family is happy about it.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features
on June 30, 2023
Posted by: pattyn
[This review was collected as part of a promotion.] Bought this refrigerator 3 weeks ago and after figuring out how to use it we love it. The self filling water pitcher and water dispenser are perfect. Love the electronic features. The only reason I didn’t give it 5 stars is because it is not fingerprint resistant as stated.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US