Customer reviews from Samsung US
Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Average customer rating
4.6
(495 Reviews)
Rating breakdown 495 reviews
5 Stars
393
4 Stars
68
3 Stars
9
2 Stars
4
1 Star
21
93%of customers recommend this product.
(
268 out of
289)
Customer Reviews for Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Customer Rating
3
Drips water!
on January 19, 2023
Posted by: PG19
from Houston, TX
[This review was collected as part of a promotion.] Very spacious! Clean look! But drips water from the water filter.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy Chrystel, Samsung Care, January 24, 2023
Hi There,
We know your leaking refrigerator needs to be addressed as soon as possible. Let's get your fridge free from leaks!
Refrigerator water leaks are often caused by loose connections or improper installation and can even result from residual ice shavings melting in the chute. You'll need to ensure your water line and filter are connected and installed properly. Learn more from these details.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
You may watch our youtube video about "How to prevent and stop water leaks from your refrigerator":
https://www.youtube.com/watch?v=uU6XADBosVo
Proper leveling of the fridge will prevent leakage:
https://www.samsung.com/us/support/answer/ANS00062321/
https://www.youtube.com/watch?v=56WIrCOKoiI
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145377214, to help our team pull up your information.
Have a great day!
^Chrystel
We know your leaking refrigerator needs to be addressed as soon as possible. Let's get your fridge free from leaks!
Refrigerator water leaks are often caused by loose connections or improper installation and can even result from residual ice shavings melting in the chute. You'll need to ensure your water line and filter are connected and installed properly. Learn more from these details.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
You may watch our youtube video about "How to prevent and stop water leaks from your refrigerator":
https://www.youtube.com/watch?v=uU6XADBosVo
Proper leveling of the fridge will prevent leakage:
https://www.samsung.com/us/support/answer/ANS00062321/
https://www.youtube.com/watch?v=56WIrCOKoiI
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145377214, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing fridge
on January 20, 2023
Posted by: Ilovetocook
from Sunnyvale, California
[This review was collected as part of a promotion.] This fridge is amazing. Beautiful. Sleek. And very modern. Black glass with black matte stainless is a perfect addition to our kitchen. Smart hub is a life changer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on January 21, 2023
Posted by: Shakku
from Dallas, TX
[This review was collected as part of a promotion.] Bought this product last month. Working great. I like family hub features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on February 8, 2023
Posted by: Shana127
from Victorville m, CA
[This review was collected as part of a promotion.] We bought this a month ago and we are extremely happy with the purchase. The size and storage space it has. It’s really keeps the food inside well cool and the features it has a pretty amazing. We are loving the second storage compartment with the water filled jug inside.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Dynamic and unique features with flexible design
on February 9, 2023
Posted by: Sphinx_Darell
from Colorado City, Texas
[This review was collected as part of a promotion.] I bought this refrigerator about 2 months ago and I enjoyed the features it bring to customers taste. As a QC employee from a different field, I love how Samsung adapts to technology and develops product design that meets my expectation. I adore how I can easily change the color scheme of the refrigerator and brings a different pop to the appliance. It has become a centerpiece in my kitchen and I appreciate the free set of panels that came with my purchase. Everything was easy to claim as well. Fast response and delivery. All about this refrigerator is divine. ❤️
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very convenient
on February 21, 2023
Posted by: Pranay
from Celina tx
[This review was collected as part of a promotion.] It’s been month we are using French door refrigerator, so far it’s great experience
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Totally worth the wait!
on February 27, 2023
Posted by: Jose
from San Antonio, TX
[This review was collected as part of a promotion.] I had some bumps to get my fridge by logistical issues but finally I have it with me! Love the design and the technical features. The ice maker, freezer and the Family Hub are just fantastic!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bespoke French 4-Door Refrigeratpr
on March 1, 2023
Posted by: Builder4ever
from Phoenix, AZ.
[This review was collected as part of a promotion.] I bought my refrigerator about a month ago and it is absolutely perfect and operating like a dream.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US