Customer reviews from Kitchen Aid
KitchenAid - Semi Automatic Espresso Machine with Burr Grinder, KES6551 - Stainless Steel
Average customer rating
4.5
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
279
4 Stars
60
3 Stars
12
2 Stars
2
1 Star
26
65%of customers recommend this product.
(
47 out of
72)
Customer Reviews for KitchenAid - Semi Automatic Espresso Machine with Burr Grinder, KES6551 - Stainless Steel
Customer Rating
1
NOT anti static like advertised!
on September 28, 2024
Posted by: clcryer
from Alaska
The coffee bean grinder is not anti static. I have done everything and the coffee beans fly out everywhere. I tried called customer service and they told me to put oil on the outside of the machine??? No one can tell me how to fix the issue. Why advertise as anti static when that's not true? Please reach out if anyone can provide more assistance.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KA Review Team, September 30, 2024
Dear clcryer,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 285092214 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 285092214 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Horrible
on December 30, 2025
Posted by: Vivkskrke
from Tulsa, OK
Third machine I received that was defective. First one just stopped working, second one the grinder wasn’t working correctly and third is leaking. Currently in the process of trying to return it and the process has been so frustrating. I’ve been on the phone with many reps- some helpful, some not and the issue is still unresolved. I do not recommend an espresso machine from Kitchenaid. Better go with Breville or the other many options out there.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KA Reviews, KitchenAid, January 2, 2026
Dear Vivkskrke,
Thank you for your feedback! We see that you’ve already been in touch with our customer service team. Let us know if there’s anything else we can help with.
Thank you.
Review Team
Thank you for your feedback! We see that you’ve already been in touch with our customer service team. Let us know if there’s anything else we can help with.
Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
4
appearance
on March 12, 2025
Posted by: big black guy
from california
[This review was collected as part of a promotion.] the expresso machine is great but the water is not very hot. average temp on most expresso machine is 172 degree and yours is at the best 132 degree..over all we like the KITCHENAID.. the gauge meter is lazy and has a problem moving off its rest point. it moved one time when we first used it.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
3
Good, Not Great
on January 12, 2025
Posted by: LBG1165
[This review was collected as part of a promotion.] I bought this espresso machine because I was frustrated with Breville not being able to provide support problems with one of their machines. I have Kitchen Aid appliances and have felt they were reliable. So far, that is true. The espresso made is quite good. However, the portafilter does not clean easily. Grounds do not come out of the portafilter using my knock box. I have to scrape them out. The foam you can make is just okay. I've tried various ways to improve the foam. Maybe the pressure isn't strong enough.
Response from Kitchen AidBy KA Review Team, January 13, 2025
Dear LBG1165,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 287555859 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 287555859 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Home made espresso
on July 2, 2024
Posted by: Rick1997
[This review was collected as part of a promotion.] I bought the espresso machine so I could start making my coffee drinks the way I like them. Been using it a couple of times a day and am loving it!
Written by a customer while visiting Kitchen Aid
Customer Rating
4
Good edging towards great
on August 13, 2024
Posted by: Paul75424
[This review was collected as part of a promotion.] Bought this one, mainly on price and previous kitchenaid quality…30~ years on my mixer…I mean come on and break, want a new color. That aside, the espresso is dark and rich. I wish it was a little warmer, but maybe a need some double walled cups. Creama is great, flavor is great, no issues so far.
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Great product, Beginner Friendly
on March 17, 2025
Posted by: ian124
from Michigan
[This review was collected as part of a promotion.] I have wanted an espresso machine for a long time. I was very happy with this purchase. It feels very intuitive and user friendly, especially for someone new to it.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
4
Great value and espresso!
on August 27, 2024
Posted by: El_chingato
from Austin, Texas
[This review was collected as part of a promotion.] Easy to dial-in the shots, very quiet when brewing espresso(all machines steamer wands are loud). Beautiful machine with a great size water tank and powerful steam wand. The only complaint is the steam wand doesn’t detach for easy cleaning. Otherwise, great machine that brews great espresso!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid