Customer reviews from Kitchen Aid
KitchenAid - Semi Automatic Espresso Machine with Burr Grinder, KES6551 - Stainless Steel
Average customer rating
4.5
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
279
4 Stars
60
3 Stars
12
2 Stars
2
1 Star
26
65%of customers recommend this product.
(
47 out of
72)
Customer Reviews for KitchenAid - Semi Automatic Espresso Machine with Burr Grinder, KES6551 - Stainless Steel
Customer Rating
1
Avoid at all costs, seriously.
on November 1, 2024
Posted by: Graham001
from North Carolina
My wife's most sacred part of the day has always been coffee so I got her this to replace the first generation Semi Automatic Espresso machine since it didn't have an integrated burr grinder. We have had a TON of issues with this and has ruined my wife's routine for drinking coffee in the morning. The quality of the machine is no where near the quality of products KitchenAid usually delivers. The grinder works great but everything else about the machine is awful. We've tried 3 different types of beans, tweaked every setting for each bean type, and espresso sparingly gets disbursed. We have to click the brew button 3-9 times to get a single cup of espresso. After the 4th time, the espresso starts tasting burnt. Instead, the machine floods the retention tray with water so in the process of doing this you must empty out the water tray EVERY TIME you brew. Its ridiculous. We finally sent in the machine to "get repaired" which they said would take 4-5 weeks. I have zero confidence this machine will get repaired and I want my money back or a completely different machine because this one is NOT worth the money at all.
@KitchenAid please do the right thing and give us credit to own another machine of yours that works.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KA Review Team, November 4, 2024
Dear Graham001,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 285716109 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 285716109 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Great coffee but was treated like trash
on June 7, 2024
Posted by: JC xiang
from New York
[This review was collected as part of a promotion.] Portafilter and water filter holder came broken call for replacement rep was nice but the replacement was use and most likely defective part.
Portafilter had black residual still on it and unpolish compared to the one that came in the box.
The water filter holder had some kind of white residual
I ain’t asking for the whole thing to be replaced just what was broke. But being send part that is so disgusting really
Portafilter had black residual still on it and unpolish compared to the one that came in the box.
The water filter holder had some kind of white residual
I ain’t asking for the whole thing to be replaced just what was broke. But being send part that is so disgusting really
No, I would not recommend this to a friend.
Response from Kitchen AidBy KA Review Team, June 10, 2024
Dear JC xiang,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 281649700 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 281649700 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Really Disappointing
on April 16, 2024
Posted by: Laurenvanvan
from Phoenix
[This review was collected as part of a promotion.] Product stopped working after a few days. Will not grind and all lights come on. No troubleshooting information available.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KA Review Team, April 17, 2024
Dear Laurenvanvan,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#280000868 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#280000868 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
does not work properly.
on July 5, 2024
Posted by: Perla G
[This review was collected as part of a promotion.] Unfortunately, the machine does not work properly. Awaiting for the second replacement.
Written by a customer while visiting Kitchen Aid
Customer Rating
4
Good quality
on July 23, 2024
Posted by: Rodmtz
[This review was collected as part of a promotion.] So happy with the quality with this machine , I wished they had more accesories like a dosing funnel
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
NONE
on August 6, 2024
Posted by: HARLOWNOAH
from BOERXNE T
[This review was collected as part of a promotion.] MAKES A HORRIBLE MESS AND I HAVE TO VACCUM COFFEE GROUNDS EVERY MORNING. TOO MUCH TROUBLE. I WOULD LIKE TO GET MY MONEY BACK.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KA Review Team, August 7, 2024
Dear HARLOWNOAH,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 283552459 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 283552459 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Waiting for warranty card
on September 11, 2024
Posted by: Ahstara
[This review was collected as part of a promotion.] I have not received the warranty card that comes with all KitchenAid appliances so I've not used it.
Response from Kitchen AidBy KA Review Team, September 12, 2024
Dear Ahstara,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 284623149 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 284623149 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
3
Do The Right Thing
on June 16, 2024
Posted by: Ed A 1951
[This review was collected as part of a promotion.] Had my Expresso machine one month; made about a dozen cappuccinos, when the descaling light came on. The Kitchen aid manual said to use a descaling solution. Well, there was no solution provided with the expression machine for which I paid a lot for. Customer service states that kitchenaid does not even have their own descaling solution and they advised just to use any descaling solution. The right thing to do is to provide a courtesy package along with the machine.
Response from Kitchen AidBy KA Review Team, June 17, 2024
Dear Ed A 1951,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 281922779 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 281922779 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid