Customer reviews from Kitchen Aid
KitchenAid - Semi Automatic Espresso Machine with Burr Grinder, KES6551 - Stainless Steel
Average customer rating
4.5
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
279
4 Stars
60
3 Stars
12
2 Stars
2
1 Star
26
65%of customers recommend this product.
(
47 out of
72)
Customer Reviews for KitchenAid - Semi Automatic Espresso Machine with Burr Grinder, KES6551 - Stainless Steel
Customer Rating
5
So glad I tried this machine!!
on April 22, 2025
Posted by: Alli B
[This review was collected as part of a promotion.] I love it!!! It was well worth the investment and my coffee is amazing! The only thing that bugs me is that I wish it was easier to find accessories for it like replacement parts, water filters, different portafilters, etc.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Leaks right out of the box
on December 26, 2025
Posted by: Chad
from Columbus Ohio
Leaked right out of box. common issue from what I read. Kitchen aid quality has gone downhill
No, I would not recommend this to a friend.
Response from Kitchen AidBy KitchenAid Small Appliance, December 29, 2025
Dear Chad,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi-Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#374312582 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi-Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#374312582 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Water leaking from tank straight out of the box
on December 30, 2025
Posted by: Mike
I bought this for my girlfriend for Christmas and straight out of the box it's already leaking from the water tank. Wish I had read reviews because apparently this is a known issue thats been going on for a while. It's ridiculous that they havent fixed this and are still selling this product with such a known issue. We tried putting an O-ring in the tube at the bottom of the water tank so hopefully that works, because since I bought this over a month ago for Christmas it is already past the refund window. Even if it works, I doubt i'll buy anything else KitchenAid in the future. Ive lost trust in them as a company.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KA Reviews, KitchenAid, January 2, 2026
Dear Mike,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 374760744 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply.
Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 374760744 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply.
Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Disappointed
on June 17, 2025
Posted by: emily c
I wanted so badly to like this machine, but after months of trying different grind/dose combinations, new beans, different beans, etc I have yet to pull decent shots. No matter what I do they’re thin and watery. I can’t get the pressure into the espresso range. Very disappointed especially given how pricey this machine is.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KA Review Team, June 17, 2025
Dear emily c ,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 349930175 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 349930175 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Awesome machine
on June 14, 2024
Posted by: Rvray
from Texas
[This review was collected as part of a promotion.] One of the best I have ever had. Looks very stylish in addition to a great machine
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Perfection
on May 28, 2024
Posted by: Stacey_Mc
from Knoxville, TN
[This review was collected as part of a promotion.] This espresso machine has quickly become our favorite small appliance. It's very simple to navigate and makes an incredible espresso. Now, if I could only get my latte art down pat!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Best espresso machine on the market
on December 20, 2024
Posted by: William4458
from Nazareth, Pennsylvania
I bought this machine about two weeks now and it is up and beyond anything I hoped for.i am so happy I bought it.Diffently worth the money
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Faulty
on September 7, 2024
Posted by: GabrielleM
[This review was collected as part of a promotion.] This was great for the first six weeks and now it doesn’t work. Seems like it’s over heating, turned it on and it was overheating without use.
Response from Kitchen AidBy KA Review Team, September 9, 2024
Dear GabrielleM,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 284493934 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 284493934 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid