Customer reviews from Kitchen Aid
KitchenAid - Semi Automatic Espresso Machine with Burr Grinder, KES6551 - Stainless Steel
Average customer rating
4.5
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
279
4 Stars
60
3 Stars
12
2 Stars
2
1 Star
26
65%of customers recommend this product.
(
47 out of
72)
Customer Reviews for KitchenAid - Semi Automatic Espresso Machine with Burr Grinder, KES6551 - Stainless Steel
Customer Rating
1
Defective product that doesn’t function
on December 28, 2024
Posted by: Merrie21
from California
Christmas gift that didn’t function. Total bummer. After hours of trying to get this machine to work it’s totally defective. Extremely unhappy and disappointed. Hoping the return process will be ok although they are not open on the weekend so it’s not starting off well.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KitchenAid Reviews, KitchenAid Brand, January 2, 2025
Dear “Merrie21”,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Espresso Maker. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 287255662 for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Espresso Maker. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 287255662 for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Coffee House Quality in My House
on April 8, 2024
Posted by: Free To Travel
from Arkansas
[This review was collected as part of a promotion.] I received this Semi Automatic Espresso Machine with Burr Grinder about a month ago. The instructions booklet could use some work. I had trouble finding the tray with some of the parts and the directions didn’t always show the next step clearly. In spite of this and with zero experience with espresso machines, I figured out how to grind the beans, brew the espresso, and steam the milk. I’m still working on the settings for the ultimate espresso but the results so far have been great. I’ve tried several of the recipes in the booklet and a few from internet searches with great results. It’s time to invite friends over for coffee and pastries. As any espresso machine would, this one makes noise during its various processes, so be warned if you’re making morning coffee and have light sleepers. I think this a great start for a first espresso machine.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Look Elsewhere
on February 9, 2025
Posted by: Look elsewhere
I have had this machine for 6-7 months and it started leaking on the bottom. It is extremely unfortunate considering the price tag. I have tried some troubleshooting steps but haven’t had any luck. I will be looking for a full refund.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KA Review Team, February 10, 2025
Dear Look elsewhere,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 288300224 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine with Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 288300224 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Easy for a beginner!
on September 9, 2024
Posted by: taylor2
from alaska
[This review was collected as part of a promotion.] my husband and I have been looking into getting an espresso machine for some time now and I'm so happy kitchaid released theirs when we were ready to buy! we wanted one with the grinder included and have been so happy with ours. it took a few tries to get it right but the instructions are clear and the machine is so easy to use. we LOVE it and are now coffee from home people :)
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Poor Quality Control and Inlet Valve/Pump Design!
on January 16, 2025
Posted by: beanb
from Southeast Louisiana
[This review was collected as part of a promotion.] After exchanging the machine twice due to leaking issues, the third time proved no charm. I reluctantly made the decision to return the third machine rather than exchange it for another one. The third machine had actually lasted quite a while before the leaking began. I really did enjoy the quiet operation of the burr grinder and the machine did produce a good espresso. But leaking, especially on three different machines, is a quality control issue that the consumer is now having to deal with. Unacceptable. The inlet valve and pump on this machine needs reevaluation.
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Customer Rating
5
This machine is easy to use.
on May 7, 2025
Posted by: Regina Ward
from Anchorage, Alaska
[This review was collected as part of a promotion.] I bout this just over a month ago and it’s fantastic. It makes a beautiful latte and looks beautiful on my countertop. My daughter in law creates delicious coffees for all of us.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Gorgeous
on May 6, 2025
Posted by: madison8
[This review was collected as part of a promotion.] Coolest thing i've ever owned. Coffee is amazing and I've saved so much money making coffee at home!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Great machine
on May 28, 2025
Posted by: Cat58
from Michigan
[This review was collected as part of a promotion.] I have had this machine awhile….The first one had a glitch in the espresso stream, but it was replaced promptly and hassle free. I am impressed with the quality of the shots. I also like that you can customize the amount of water you want to use when adding to your shots…This machine is very user friendly and makes a great espresso…Highly recommend for the price!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid