Customer reviews from weber.com
Weber - Slate 30" Rust-Resistant Griddle - Black
Average customer rating
4.7
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
63
4 Stars
9
3 Stars
3
2 Stars
1
1 Star
1
95%of customers recommend this product.
(
53 out of
56)
Customer Reviews for Weber - Slate 30" Rust-Resistant Griddle - Black
Customer Rating
4
Nice, but sneaky description of what's included.
on May 23, 2024
Posted by: Rohalio
from Jacksonville, FL
Expertise:Intermediate
Verified Purchase:Yes
We truly love this griddle but we were shocked that it didn't include the Weber Works accesories that it not only pushed on all videos but was listed in the product description as though it was all inclusive. I don't believe anyone would think, the way it was worded about the accessories, that they were an after the fact purchase. Very, very disappointing that you chose not to include them and then offered them later for an elevated profit. Big mistake. The friends and family that I've shared the advertising videos and written product descriptions all have agreed that it was worded precisely in a way to fool the buyer. You were in a tie with one of your competitors and the Weber Works accesories was the deal breaker for the loser... only to find out that we were duped. After adding the inflated costs of the extra accessories, the other griddle would've been a better buy. This definitely made a difference in how those that we shared the story with looked at your product and it was perceived as a purposeful way or a hook to get us to buy. Yes, you're right... it worked. Mission accomplished. We will not be ordering the overpriced Weber Works nor any other accesories for this grill and we're not the only ones who now have a not so happy feeling about your marketing practices. There is nothing worse than being tricked other than a company who does it and tries to act like they didn't. What a shame. But, there are other accessory options from third parties and when we move on from this griddle it certainly won't be with a company that can't advertise transparently.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, May 24, 2024
Thank you for your feedback regarding the Weber Slate 30'' Rust resistant Griddle. Your satisfaction is very important to us. We are so sorry for any confusion regarding the Weber Works accessories. On our website in the description it states: Accessories sold separately. Our Care team will be reaching out to follow up. Please look for our outreach email soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
Love the rust resistant Weber Slate 30”
on April 5, 2024
Posted by: Hiyawl
from California
Expertise:Intermediate
Super happy Weber came out with a rust resistant griddle. It’s a game changer. It’s also fairly easy to put together but you definitely need 2 people.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Marco979
from Louise , Tx
Verified Purchase:Yes
Great Griddle , easy to set up . The griddle it self if really why you buy this . It holds up outside no rust . I’ve had it 10 days and used 4 times . The side tables are great and storage sets it apart from others .
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Guadakim
from San Antonio Texas
Expertise:Intermediate
Verified Purchase:Yes
This Is truly the Cadillac of griddles and makes cooking fun and easy, especially with all the attachments and Caddy. My only complaint is that decides on this model do not collapse making it a bit more difficult to store.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Dalifted1
from Wasaga Beach
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
No clue how this unit it. Damaged in the box and it’s been over 2 weeks without a solution
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, August 23, 2024
Thank you for your feedback. Your satisfaction is very important to us. So sorry to hear about your lid and control panel being damaged. We have these parts ordered for you and on the way. Our Care team is reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: SusieD
from Long Island, NY
Verified Purchase:Yes
Weber Slate Grill is a new way of grilling for us. So far we are enjoying it and learning as we go. Smash burgers are one of our faves so far! We also have a regular Weber gas grill so we use both.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Pierregentile
from Laval Quebec Canada
Expertise:Intermediate
Verified Purchase:Yes
Great 30´´griddle it wasn’t the one that I wanted but they had no more…one side of the griddle come down but the one that I have doesn’t and it hard to get a cover for it .. I love it so much that I should of got the 36’’ instead to bad I didn’t choose it 🥲
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Dr B
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
griddle material is nice but not easy to put together and I did not know open on all sides with nothing closed in
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, August 13, 2024
We value your feedback and care about your satisfaction. We apologize for the frustration you experienced during assembly. We offer support via the BILT app and our Specialist team is available every day to assist with questions or concerns.
We test our products in extreme weather conditions to ensure they can withstand the elements. The open sides of the griddle should not hinder performance and allows excess heat to dissipate.
We would like to know more about your experience. Please look for an email from our Specialist team. Thank you!
We test our products in extreme weather conditions to ensure they can withstand the elements. The open sides of the griddle should not hinder performance and allows excess heat to dissipate.
We would like to know more about your experience. Please look for an email from our Specialist team. Thank you!
Written by a customer while visiting weber.com