Customer reviews from jbl.com
JBL - Tour One M2 True Adaptive Noise Cancelling Headphones - Black
Average customer rating
4.4
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
16
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
2
100%of customers recommend this product.
(
11 out of
11)
Customer Reviews for JBL - Tour One M2 True Adaptive Noise Cancelling Headphones - Black
Customer Rating
1
Troubled experience
on October 28, 2023
Posted by: JohnHH
Bought these soon after release and ran into a problem. Whenever connected wirelessly with ANC on there would be a very unpleasant distortion sound from the right earphone almost like someone is scratching the mic. I proceeded to get a replacement pair and ran into the same issue. I’m not sure if both pairs were faulty or the problem needed to be resolved through a future update but for this price point I shouldn’t run into these kinds of problems. (I did troubleshoot with different headphones and different sources of connection and the problem still persisted.) As far as the features go they’re good but not great to justify the price. Most features are more gimmicky than useful. Would not recommend.
By Customer Support, October 30, 2023
We appreciate you for taking the time to share your experience with our JBL Tour One M2. We wanted you to get the most out of our products. While it's unusual that the replacement headphones would also get the same issue, please verify whether it occurs at all volume levels or only when the volume increases. It is also best to turn off your equalizer settings, as boosting the frequencies may lead to distortion. Additionally, try to unpair or forget the JBL Tour One M2 on your device and perform a reset by holding the Volume + and Volume - buttons simultaneously for 5 seconds. Take note that resetting will remove its previous pairings and settings, as it will restore the headphones to factory defaults. If the issue continues, please contact our Customer Support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound, comfort, and technology features!
on May 17, 2023
Posted by: Kevin1015
from Sag Harbor, NY
[This review was collected as part of a promotion.] These headphones are spectacular! The sound quality is amazing. Whether using them to watch a video, listen to music, or while on a call, the sound quality is great. The noise cancelling technology is a real bonus and allows you to truly focus on what you’re doing in loud places. This feature makes it great for important work calls or if you just want to drown at the noise while working out at the gym. Another great aspect of these headphones, are the comfort. I am not usually the biggest fan of over the ear headphones like these. However, I have been nothing but extremely comfortable while wearing these headphones and even after wearing them for hours at a time. On top of being comfortable, they also are adjustable which allows you to make sure they’re tight on your head when doing something like working out or going for a walk/run. The voice aware / smart talk feature is another incredible part of these headphones. The ability to set yourself reminders among other things without even having to reach for your phone is great. The ability to change volume and pause your song/video from the touch of your fingers to your headphones is incredibly convenient. The last key feature of these headphones is the battery life. I have never seen headphones with so many features have a battery life of this long! The sound quality and comfort on these headphones alone makes them great. However, when you add in the super long battery life, voice aware technology, and noise cancellation technology, these are truly amazing headphones!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointing
on October 11, 2023
Posted by: Sandy13579
from Highland, IN
I bought these headphones for traveling. They did not get loud at all. I could not hear the music over the plane noises. The noise cancellation was subpar and the “spatial audio” was nonexistent. I am very disappointed. I expected better from JBL. I returned them after one use.
Written by a customer while visiting jbl.com
Customer Rating
5
Perfect
on May 8, 2023
Posted by: Jas V
from Reno Nevada
[This review was collected as part of a promotion.] I’ve been a studio musician since the 70’s and have been blessed with using some of the finest, most accurate and most musical sound reproduction equipment available. JBL has absolutely hit it out of the ballpark with the Tour One M2 headphones.
I’ve been using the Quincy Jones Edition studio headphones for a while now but the M2s have taken it to another level.
I’ve been using the Quincy Jones Edition studio headphones for a while now but the M2s have taken it to another level.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
JBL Tour One M2: Unmatched Sound Experience
on May 24, 2023
Posted by: Films
from Charlotte, NC
[This review was collected as part of a promotion.] Looking for a pair of headphones that deliver an incredible audio experience? Look no further than the JBL Tour One M2 headphones! These bad boys combine sleek design, mind-blowing sound quality, and top-notch noise cancellation. You'll be rocking out in style and immersed in your favorite tunes like never before. Plus, they're super comfy to wear, have a long-lasting battery, and the controls are a breeze to use. Trust me, these headphones are a game-changer for any music lover out there.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Best headset to date!
on May 3, 2023
Posted by: VictorV
from Los Angeles, CA
[This review was collected as part of a promotion.] This earphone has to be the most premium headset ever! Feels extremely solid in hand and on head, hinges open and close precisely without deviating. Noise cancellation is improving wonderfully with every new generation of headsets. All package with all the cables, plugs needed for traveling. A gorgeous case is also included.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing pair of headphones from JBL
on May 16, 2023
Posted by: Jcuevas
[This review was collected as part of a promotion.] The JBL Tour One M2 are premium headphones offered by JBL that are packed with features. They are very innovative and have a ton of features to play with.
First they come in a very sturdy box that upon opening give a great presentation. The headphones were packed very well inside the box in its hard case. The case is very premium feeling and when unzipped show the actual headphones. The top portion of the case has a Velcro pocket that housed the instructions, headphone Jack wire and a very premium airplane adapter. A very nice, flat usb A to C adapter is included to charge the headphones. The actual headphones are folded nicely into contoured portions of the case making them very secure while in the case.
The headphones themselves feel exceptional. Build quality is top notch while utilizing a series of different materials. These feel like they will last a lifetime. Ear cups swivel flat so they can easy stay around your neck if you take them off of your ears. Each ear cup houses a series of microphones to give you superior calls and noise canceling features, as well as talk through and ambient awareness. You can switch through the smart ambient awareness and noise canceling by the button on the left ear cup. The right ear cup has a sliding power/ pair button and the volume controls. The right ear cup is also touch sensitive allowing you to utilize your smart assistant of your choice. You can also program different tasks through the JBL headphone app making these very customizable.
Utilizing the JBL app allows for further adjustability. There is your different noise canceling features such as adaptive noise canceling, ambient awareness and a talk through function. The active noise cancelling is excellent. I went for a bike ride while using these and all I was able to hear was my music. No wind or loud noise from the roar of my knobby bike tires which can be heard from far distances. A touch of the smart button changes noise canceling to either talk through or ambient awareness. This is programmable in the app. There is a fully adjustable equalizer in the app allowing you to customize the sound to your liking. By using the person-fi 2.0 function, you can adjust the headphones to be perfectly balanced and give you the correct amount of output through an actual hearing test which takes a few minutes. The headphones test for sound leaks and adjusts accordingly. I used these one day while mowing my lawn and the headphones automatically adjusted once I turned on my mower. They eliminated all outside noise again allowing me to enjoy my music. While using these at work I enabled the voice aware feature. This feature lowers the music and turns on the talk through feature when I start talking without touching any buttons. You can adjust the length of how long the feature stays active. Another very useful feature is that you can use the headphone to give you complete silence to help you sleep in noisy situations. Another feature that is offered in the app. Low tone enhancer is available as well as the spatial audio. Spatial audio makes what your listening to sound a bit more immersive. You can adjust the spatial audio for different listening applications. You can adjust it for music, movies, and for games. I particularly enjoyed this feature for watching movies. It created a very immersive sound for movies once enabled.
The JBL Tour One M2 have a very warm sound. They are not very loud or bass heavy. They are well balanced and offer an enjoyable listening experience. Being over the ear style and being a flagship headset I was expecting more volume out of these. I did hook these up with the headphone wire to my high end headphone Dac and amp. Doing this woke the headphones up. They handle power and can get extremely loud without distorting at all. I feel this headset would be great for a DJ for this reason and for the fact the ear cups swivel. I love how the drivers move so much that it actually tickles my ears. You can feel the music. Complete ear candy is what these headphones are. High-res audio is truly amazing to hear with these headphones. You hear all of the details of your music with these.
I have to say that I am truly enjoying these headphones. I have charged them upon opening them and haven’t charged them since. I have used them daily for the past two weeks for at least 2-3 hours a day and they still have 75 percent charge. I don’t listen to them with the volume maxed out, but battery life is very impressive. Charging for 10 minutes gives you 5 hours of listening. You get more battery life with active noise cancelling off but I continue to use the feature while experiencing great battery life. The fact that I forget I have these on for hours because they are so comfortable is great. They are very light and don’t squeeze my head at all. For the price they are asking for the headphones you get a ton of customizable features, superior sound and exceptional build quality. You won’t be disappointed with these headphones.
First they come in a very sturdy box that upon opening give a great presentation. The headphones were packed very well inside the box in its hard case. The case is very premium feeling and when unzipped show the actual headphones. The top portion of the case has a Velcro pocket that housed the instructions, headphone Jack wire and a very premium airplane adapter. A very nice, flat usb A to C adapter is included to charge the headphones. The actual headphones are folded nicely into contoured portions of the case making them very secure while in the case.
The headphones themselves feel exceptional. Build quality is top notch while utilizing a series of different materials. These feel like they will last a lifetime. Ear cups swivel flat so they can easy stay around your neck if you take them off of your ears. Each ear cup houses a series of microphones to give you superior calls and noise canceling features, as well as talk through and ambient awareness. You can switch through the smart ambient awareness and noise canceling by the button on the left ear cup. The right ear cup has a sliding power/ pair button and the volume controls. The right ear cup is also touch sensitive allowing you to utilize your smart assistant of your choice. You can also program different tasks through the JBL headphone app making these very customizable.
Utilizing the JBL app allows for further adjustability. There is your different noise canceling features such as adaptive noise canceling, ambient awareness and a talk through function. The active noise cancelling is excellent. I went for a bike ride while using these and all I was able to hear was my music. No wind or loud noise from the roar of my knobby bike tires which can be heard from far distances. A touch of the smart button changes noise canceling to either talk through or ambient awareness. This is programmable in the app. There is a fully adjustable equalizer in the app allowing you to customize the sound to your liking. By using the person-fi 2.0 function, you can adjust the headphones to be perfectly balanced and give you the correct amount of output through an actual hearing test which takes a few minutes. The headphones test for sound leaks and adjusts accordingly. I used these one day while mowing my lawn and the headphones automatically adjusted once I turned on my mower. They eliminated all outside noise again allowing me to enjoy my music. While using these at work I enabled the voice aware feature. This feature lowers the music and turns on the talk through feature when I start talking without touching any buttons. You can adjust the length of how long the feature stays active. Another very useful feature is that you can use the headphone to give you complete silence to help you sleep in noisy situations. Another feature that is offered in the app. Low tone enhancer is available as well as the spatial audio. Spatial audio makes what your listening to sound a bit more immersive. You can adjust the spatial audio for different listening applications. You can adjust it for music, movies, and for games. I particularly enjoyed this feature for watching movies. It created a very immersive sound for movies once enabled.
The JBL Tour One M2 have a very warm sound. They are not very loud or bass heavy. They are well balanced and offer an enjoyable listening experience. Being over the ear style and being a flagship headset I was expecting more volume out of these. I did hook these up with the headphone wire to my high end headphone Dac and amp. Doing this woke the headphones up. They handle power and can get extremely loud without distorting at all. I feel this headset would be great for a DJ for this reason and for the fact the ear cups swivel. I love how the drivers move so much that it actually tickles my ears. You can feel the music. Complete ear candy is what these headphones are. High-res audio is truly amazing to hear with these headphones. You hear all of the details of your music with these.
I have to say that I am truly enjoying these headphones. I have charged them upon opening them and haven’t charged them since. I have used them daily for the past two weeks for at least 2-3 hours a day and they still have 75 percent charge. I don’t listen to them with the volume maxed out, but battery life is very impressive. Charging for 10 minutes gives you 5 hours of listening. You get more battery life with active noise cancelling off but I continue to use the feature while experiencing great battery life. The fact that I forget I have these on for hours because they are so comfortable is great. They are very light and don’t squeeze my head at all. For the price they are asking for the headphones you get a ton of customizable features, superior sound and exceptional build quality. You won’t be disappointed with these headphones.
Written by a customer while visiting jbl.com
Customer Rating
5
My favorite headphones now!
on May 26, 2023
Posted by: Daileyfix
from Roanoke, VA
[This review was collected as part of a promotion.] I absolutely love these headphones. They fit perfectly. The ambient aware is better than any other pair of headphones that I have worn before. The sound is amazing with punchy bass and perfect treble. The side touch buttons are very sensitive, so I have to get used to that, but that is the only growing pain for these. Love them!
I would recommend this to a friend!
Written by a customer while visiting jbl.com