Customer reviews from jbl.com
JBL - Tour One M2 True Adaptive Noise Cancelling Headphones - Black
Average customer rating
4.4
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
16
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
2
100%of customers recommend this product.
(
11 out of
11)
Customer Reviews for JBL - Tour One M2 True Adaptive Noise Cancelling Headphones - Black
Customer Rating
2
Comfortable, great feautres, poor audio
on February 23, 2024
Posted by: wiscokid
Here's a honest review. These are super comfortable headphones loaded with great features, which rival any the best headphones on the market. But, and this is a big but, the actual audio experience is really poor.
I bought these, along with the Bose 700 and QC, and tested them out. Music, and movies to the same extent, just don't sound good here. I tried all the different settings and dialing in the EQ, but the audio always sounded distant, muffled or muted, depending on what mode your in. At it best, music started to sound good when the volume was turned up to around 70%, which really isn't good for your ear in the long run. Next to the Bose, these headphones struggled to produce a rich, detailed listening experience.
Games in Game mode sounded downright awful. The audio was high pitched and tinny with lots of reverb. And if you play games and listen to music at the same time, you're not going to have any good options.
The design and features are great, but JBL needs to improve the audio experience if it wants to rank amongst the best headphone makers today.
By Customer Support, February 24, 2024
Thanks for sharing your feedback on our JBL Tour One M2. We value your input, and we'll make sure to forward your feedback to the appropriate team. Please check the equalizer settings of your phone and set it to default. We also recommend trying to connect it with a different device or play audio using a different application. You may also try doing a Factory Reset by pressing and holding the volume (+) and (-) buttons for 5 seconds. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
JBL tour one m2
on May 12, 2023
Posted by: Danthaman92
from Hiram Ga
[This review was collected as part of a promotion.] These headphones are super nice !! They are comfortable and made of good materials and sound amazing !! The active noise cancelling is a great feature and it really drowns out any unnecessary outside noise so you can focus on your music !
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Comfortable, spatial sound is amazing!
on December 18, 2024
Posted by: Peewee666
from Fontana California
I bought this and up to date I'm not disappointed! I read many reviews with negative comments with one or two stars. I was skeptical about buying the M2 in the beginning. I'm so excited that I did not fixate myself on such negative reviews. I love listening to music and love watching movies!. With the spacial sound the M2 provides, watching movie experience has become more enjoyable and more of an amazing experience! Not to mention the sound. I can go for ever, but u need to try it for yourself! In regards to the sound being too low or subpar! C'MON , really? All you have to do is increase the volume a bit more. I keep the volume below the middle ( volume bar) I don't want to go deaf. I want to continue to listen to great music and continue watching movies. The phone calls are Crystal clear! I have no problems listen to whom I'm speaking with and the person I'm speaking to has no issue hearing me nor understand me! Only twice I had a high pitched nuisance noise after I ended a phone conversation. It went away after I turn off and turned the headphone back on. Since that encounter, such discrepancy has not manisfested itself again. Again, this and great product! I have a Sony xm4, a Sennheiser Momentum 4, and a Bose Quiet comfort, but the jbl M2 is my favorite.
Written by a customer while visiting jbl.com
Customer Rating
5
Experience Immersive Sound with JBL Tour ONE M2
on May 9, 2023
Posted by: AshishMahi0322
from Ewing, NJ
[This review was collected as part of a promotion.] The JBL Tour ONE M2 is a premium noise-cancelling headphone that delivers an exceptional audio experience, comfortable fit, and a range of features. I have been using these headphones for a few months now, and I must say that they have surpassed my expectations.
One of the standout features of the JBL Tour ONE M2 is the sound quality. These headphones deliver an immersive sound that is well-balanced and detailed across all frequencies. The bass is deep and impactful, while the mids and highs are clear and well-defined. The soundstage is also impressive, making it easy to pick up on small details in your music.
The active noise-cancelling feature on the JBL Tour ONE M2 is also excellent. It effectively blocks out external noise, making it easy to focus on your music or calls. The ambient aware mode is also handy, allowing you to hear your surroundings without having to take off the headphones.
The JBL Tour ONE M2 is also packed with features, including touch controls, voice assistant integration, and the ability to connect to two devices simultaneously. The battery life is also impressive, with up to 50 hours of playtime on a single charge.
In terms of accessories, the JBL Tour ONE M2 comes with a premium carrying case, a USB-C charging cable, a 3.5mm audio cable, and an airplane adapter. The carrying case is particularly useful, providing excellent protection for the headphones during transport.
I have used the JBL Tour ONE M2 in a variety of settings, including at home, in the office, and while traveling. The headphones have performed exceptionally well in all situations, delivering great sound quality and comfort throughout extended listening sessions.
Overall, I would highly recommend the JBL Tour ONE M2 to anyone in the market for a premium noise-cancelling headphone. It offers a range of features, exceptional sound quality, and comfortable fit, making it a great investment for anyone who values high-quality audio.
JBL- Just Buy and you’ll Love it.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Crisp Audio, Great Features
on May 10, 2023
Posted by: kitkatt611
from Chicago, IL
[This review was collected as part of a promotion.] Very pleased with this product. Fantastic audio quality and range (especially the highs and bass). I especially love all the customization features you can access in the app, like the ability to change the tapping/button controls. The coolest setting is called "SmartTalk". it's able to detect when you're speaking and automatically turn Talkthru on, and then continue playing music after a few seconds of not speaking. There are tons more - you can spend hours exploring the app and the features.
The physical design isn't too different from the previous version, but the case is significantly better and it has an extra microphone to detect ambient noise, making it better than the previous model at noise cancellation.
I have a couple of minor things worth mentioning. 1) As someone with a smaller head/ears, the shortest length setting of the headphones can feel like it's still sitting too low on my ears if it's not sitting on the peak point of my head. 2) The maximum volume isn't the loudest. While the quality of sound is great, I'd love it if it had a higher volume capacity.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Best JBL Headphones I've Heard
on May 18, 2023
Posted by: SPMTybee
from Woolwich, NJ
[This review was collected as part of a promotion.] I’m going to start with the conclusion: these are the best JBL headphones I’ve ever heard.
The first thing I'll say is that these are some good-looking headphones! When I opened the box, I was really impressed. The ear cups are sleek and smooth matte black, with a gloss black outline where the yokes attach to the ear cups. This little touch makes them look really classy. The leather on the headband and ear cups is soft and the padding is supple. The headphones are light with ample clamping force, which is a welcome change from the Club One headphones from a few years ago, which were much bulkier, heavier, and felt tight after even moderate listening sessions. I feel like I could wear the Tour One M2 all day – they are supremely comfortable, probably the best JBL has ever had. There’s no mistaking these are JBL’s flagship cans.
The first thing I'll say is that these are some good-looking headphones! When I opened the box, I was really impressed. The ear cups are sleek and smooth matte black, with a gloss black outline where the yokes attach to the ear cups. This little touch makes them look really classy. The leather on the headband and ear cups is soft and the padding is supple. The headphones are light with ample clamping force, which is a welcome change from the Club One headphones from a few years ago, which were much bulkier, heavier, and felt tight after even moderate listening sessions. I feel like I could wear the Tour One M2 all day – they are supremely comfortable, probably the best JBL has ever had. There’s no mistaking these are JBL’s flagship cans.
The Tour One M2 supports Bluetooth 5.3 LE and connecting to my iPhone 13 Pro was a piece of cake, pairing almost instantly. Battery life is very good. With ANC enabled I got just about 30 hours of playtime, but without it turned on I still had battery left after 48 hours. Charging via USB-C for ten minutes gets an additional five hours of listening.
ANC was solid, especially filtering out the low frequencies. I took these on a flight to Boston and was really impressed. In my opinion there was very little difference in the music with ANC on or off – thank you JBL! One nice feature is SilentNow, which disconnects Bluetooth and turns on noise cancelling, essentially setting you up for a nice nap. You can set the start time, duration, and whether you want it to wake you up.
Another feature I really like is called Personi-Fi, which allowed me to create my own personalized audio profile. The app does a test that measures how well you hear a series of recorded beeps at different frequencies for both the left and right ear. Based on the results, the equalizer adjusts to correct for any deficiencies. For me, I have a pretty severe dip in the upper-mids in my left ear and I noticed a marked improvement with the feature on vs off. Others might prefer to keep the sound as-is.
All the features aside, the most important thing for me in a pair of headphones is the sound. I started with a high-res download of the Steven Wilson 2017 remix of Chicago’s second album, Chicago II. I figured a classic 70s jazz-rock, horn-centered album would be a great test and Steven Wilson is a master. The acoustic guitar is tight and nuanced, bass is punchy without being boomy, horns and cymbals were crystal clear. It obviously sounded better running wired through a Schiit Fulla 3 DAC but I’ve got no complaints about the sound when running wireless.
I turned to Pink Floyd’s The Dark Side of the Moon next and was just as impressed. Clarity is key, and I was able to hear every beat, every note, every texture. Rick Wright’s amazing piano work on “The Great Gig in the Sky” especially stood out. The highs and mids are clear and detailed, the bass is tight and where it should be (bassheads expecting BOOM might want to look elsewhere), and the soundstage is spacious with a nice sense of depth without sounding artificial (note: I’ll add here that JBL’s Spatial Sound feature on the app did make it seem artificial).
And this is where we came in… I am over the moon with these headphones. Noise cancelling was on point, the sound was classic JBL hitting all the right notes, and they’re super comfortable. A clear winner from JBL.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
JBL Tour One M2 Noise Canceling Headphones Review
on May 19, 2023
Posted by: Dogsnif
from Near Raleigh, NC
[This review was collected as part of a promotion.] JBL’s new Tour One M2 Wireless and Noise Canceling over-ear headphones have been released. These headphones come with True Adaptive Noise Canceling (ANC) technology as well as JBL Spatial Sound effect. Noise Canceling is facilitated by using 4 noise sensing mics that adjust noise levels within your current surroundings. Spatial Sound is in place to give the listener a theater-like listening experience. It also has Smart Ambient Sound feature with which you can hear the sound around you.
The Tour One M2’s look small when I took them out of their box. The ear cups are flattened out and sleek, with a black design. There is a glossy top edge adds a more “finished” appearance. The ear cushions are very comfortable with a slim look. Everything feels sturdy with just the right amount of flex and lots of adjustment in the headband. The ear cups also pivot, so it should suit all head sizes. The headphones are light, and softly cushioned so they shouldn’t be an annoyance during any long-distance trips. The ear cushions provide a tight seal around your ears, which helps provide plenty of passive sound isolation and keeps wind noise from interrupting the music.
The hard-shell carrying case that comes with the headphones feels secure and well-made. You have to fold the ear cups in a specific way to sit them securely. There is also a pouch holding the included USB-C charging cable, 3.5mm cable and air travel adapter.
The hard-shell carrying case that comes with the headphones feels secure and well-made. You have to fold the ear cups in a specific way to sit them securely. There is also a pouch holding the included USB-C charging cable, 3.5mm cable and air travel adapter.
I have to say that the sound quality is what you would expect from a JBL. The Tour One M2’s 40mm dynamic drivers deliver good audio quality out of the box. I did find while listening to a variety of tracks that the headphones did not offer a great amount of headroom as I found myself having to increase the volume levels. Bass tuning is very good but it is not overwhelming and does not distort at higher volumes. You won’t hear any overblown bass here. The midrange is right where it’s supposed to be and the treble is elevated without being intolerable. Movies, content, podcasts, and most dialogue sounded natural.
The listening controls are primarily located on the M2’s right ear cup. A few taps will control tunes: once to play and pause, twice to skip a track, three times to go back. A tap and hold will trigger Siri, Alexa or Ok Google, too. These controls are pretty sensitive, which can lead to a few accidentally skipped tracks, but still preferable to pulling my phone out each time.
The Tour One M2’s has a ton of features, like EQ, spatial sound, smart audio, and customizable gestures, but the most interesting one is Personi-Fi. This is effectively a hearing test that when completed, will personalize the sound based on your hearing. You can basically tune the sound signature to your ears, which other Bluetooth headphones have used before, but Personi-Fi gives you very detailed results. Lastly, there are the physical hand gestures that control ANC modes and playback.
Setup is quick and easy, with a sliding switch on the right earcup both powering on the headphones and entering pairing mode. The Tour One M2 comes with Bluetooth 5.3 LE, ensuring a stable connection. Connecting the headphones is quick and easy, with almost instant pairing.
JBL’s companion app allows for some serious customization. That includes adjusting the Adaptive Noise Cancelling, which uses four mics to react to changes in exterior sound. It’s reasonably quick to adjust, but you can still tell when the isolation levels increase or decrease in real-time. Overall, you can expect decent cancellation, however, some louder, more sudden noises can creep in. The Ambient Aware transparency mode is effective enough though. TalkThru lets you have conversations without removing the headphones. Taking phone calls is pretty painless, with algorithms cutting out most wind noise and a loopback option if you want to hear more or less of your own voice while chatting. I thought the Smart Talk feature, which cuts off the music when it hears a voice, worked well. You can pick between two Smart Audio and Video listener profiles, which are meant to fine-tune what is being listening to. Most of the in-app features cannot be customized beyond an ‘on/off’ switch.
When it comes to battery life there are no complaints – it is excellent. JBL advertises that the Tour One M2 can last around 50 hours per charge and expect 30 hours with ANC enabled, though. I used the M2’s for a whole week without charging. From my experience, a roughly thirty-minute charge will provide an 80% top-up. Charging the Tour One M2’s for only ten minutes will enable five hours of listening.
In summary, I have had limited use of headphones in general but, there are a lot of things to like about the Tour One M2. For me it seems like it has everything I want in a wireless headphone. It’s so full of features and personalization options, that it seems like there is something for everyone. The sound signature has a ton of customization with EQ and Personi-Fi, giving it a sound you can really play with. Battery life is also excellent, and the ANC is very effective. For me, the design, build quality, versatility, customization, mic, sound quality, and of course, the fact that they are a wireless, makes these headphones a worthy headphone contender for any reason.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Crisp and comfortable. Effective noise cancelling
on May 10, 2023
Posted by: Eddie32
from Cypress, CA
[This review was collected as part of a promotion.] Crisp and comfortable! I LOVE THESE! These headphones are super comfortable and effective noise canceling. They also look as sharp as they sound. If you lift an earpiece, it automatically pauses the audio. I can't wait to try these on a flight. I love that it comes with accessories to connect via audio cable, including a double 3.5mm adapter.
I would recommend this to a friend!
Written by a customer while visiting jbl.com