Customer reviews from geappliances.com
GE - 21.9 Cu. Ft. French Door Counter Depth Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.3
(260 Reviews)
Rating breakdown 260 reviews
5 Stars
155
4 Stars
66
3 Stars
20
2 Stars
10
1 Star
9
85%of customers recommend this product.
(
154 out of
181)
Customer Reviews for GE - 21.9 Cu. Ft. French Door Counter Depth Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
3
Too much noise.
on July 16, 2025
Posted by: Daowen
from Fort Bragg, CA
The motor rattles and makes squeaking noises constantly. Has done it since day 1. The shelves are located at poor levels. Lack of shelf space. Does not hold much at all. Would not buy again.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Diego, GE_Appliances, July 24, 2025
We would like to help you with the sound level of your refrigerator. Rattling sounds can be considered normal when the icemaker is turned on but not connected to a water supply. If your unit is not hooked up to water, we recommend turning the icemaker off.
Rattling sounds may also occur when a new refrigerator's door gasket is sealing very tightly. This sound is typically temporary and should stop within a few days as the gasket becomes more pliable. However, considering that you’ve had your unit for several months now, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at:
https://www.geappliances.com/ge/service-and-support/service.htm
Rattling sounds may also occur when a new refrigerator's door gasket is sealing very tightly. This sound is typically temporary and should stop within a few days as the gasket becomes more pliable. However, considering that you’ve had your unit for several months now, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at:
https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
3
new fridge
on July 19, 2025
Posted by: mdy5
from CT
I very much appreciate the fingerprint resistant stainless steel, and the beeping if door is left open was annoying at first, but I do think it is helpful. I have had vegetables freeze in the drawer and on the upper shelves, despite the temperature setting being at the suggested one.
I do not think the capacity is as good as my older 2 door fridge. And the pull out freezer is difficult -- the drawer seems unstable and does not hold nearly as much as a door freezer.
I do not think the capacity is as good as my older 2 door fridge. And the pull out freezer is difficult -- the drawer seems unstable and does not hold nearly as much as a door freezer.
Features
3
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, July 29, 2025
We are happy to hear that you are enjoying some of the features of this refrigerator, and we would like to provide guidance with your food freezing in the fresh food section. Multiple factors for food freezing include temperature settings, food load, and fresh food sensor. We have provided some additional troubleshooting tips here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
Your feedback is extremely important to us. We will pass these comments regarding your freezer drawer along to our product team to review.
Your feedback is extremely important to us. We will pass these comments regarding your freezer drawer along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
4
nice water outlet
on July 20, 2025
Posted by: kess2025
nice stainless finish, doors disassemble is a little to tough..but it worked .
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Noisy
on July 26, 2025
Posted by: Whyisnicknamerequired
Noisy. Attempted to schedule service on the website, but the GE service page doesn't recognize it's own product number!
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, August 1, 2025
We'd like to help go over the sound level of your refrigerator and with scheduling service.
There can be a lot of sounds that can occur during normal operation of your refrigerator. We recommend checking the following article to view a list of them: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If you suspect the sounds aren't from normal operation, you can schedule service with our Bodewell team by calling 1-833-426-3393.
There can be a lot of sounds that can occur during normal operation of your refrigerator. We recommend checking the following article to view a list of them: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If you suspect the sounds aren't from normal operation, you can schedule service with our Bodewell team by calling 1-833-426-3393.
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent French door fridge
on August 15, 2025
Posted by: Hallme
After much review we chose the GE fridge and couldn’t be happier. Nice open interior and in door gallon storage means you can fit a lot in this fridge.
Written by a customer while visiting geappliances.com
Customer Rating
4
Open door alarm needs to be louder
on August 19, 2025
Posted by: Steamer57
from Texas
People with tinnitus can’t hear the high pitch open door alarm. It either needs to be louder or a lower tone
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice looking fridge, but flawed
on August 20, 2025
Posted by: Jackson1201
from Calistoga, CA
This is an updated review, but GE won't accept it - says "duplicate error". Good looking fridge and excellent climate control with generous capacity. But several annoying features: bottom fridge is clunky and spills ice cubes out occasionally; split top shelf is useless and annoying; filter replacement, they say, is easy - not true; usually have to open both doors, with consequential loss of cool air; wish is were quieter.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, August 25, 2025
Your comments regarding your new refrigerator are important to us and will be considered by our product design team for review. In the meantime, we are more than glad to assist you with the ice bucket.
Be sure the bucket is properly positioned directly under the icemaker. Make sure the feeler arm is not broken. The feeler arm is either a metal rod on the side of the icemaker or a plastic paddle that sits horizontal under the icemaker.
For further troubleshooting, refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16934
You can also refer to the article here for information on cooling:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
Be sure the bucket is properly positioned directly under the icemaker. Make sure the feeler arm is not broken. The feeler arm is either a metal rod on the side of the icemaker or a plastic paddle that sits horizontal under the icemaker.
For further troubleshooting, refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16934
You can also refer to the article here for information on cooling:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
Written by a customer while visiting geappliances.com
Customer Rating
1
Food freezes
on August 20, 2025
Posted by: Carkor
from Deerfield Il
Food freezes. I have ruined several items. It is set to 39
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, August 25, 2025
We'd like to lend a hand with the temperature of your refrigerator. There are a few things we recommend checking that may help resolve this.
Food load is an important factor. The fresh food drawers and compartment should ideally be at least 1/2 full or more. Freezing is more likely to occur when the unit does not have enough food to absorb the cold air. Make sure the drawers/bins are at least 1/2 full. If the drawer has an adjustable temperature feature and items are freezing, adjust the drawer to a warmer temperature setting.
For more helpful tips, please refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
Food load is an important factor. The fresh food drawers and compartment should ideally be at least 1/2 full or more. Freezing is more likely to occur when the unit does not have enough food to absorb the cold air. Make sure the drawers/bins are at least 1/2 full. If the drawer has an adjustable temperature feature and items are freezing, adjust the drawer to a warmer temperature setting.
For more helpful tips, please refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
Written by a customer while visiting geappliances.com