Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(581 Reviews)
Rating breakdown 581 reviews
5 Stars
438
4 Stars
58
3 Stars
21
2 Stars
25
1 Star
39
84%of customers recommend this product.
(
319 out of
381)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Posted by: Meinthe904
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product! Works really well. Nice and light, good concept.
Written by a customer while visiting samsonite.com
Posted by: Y Mitch
Verified Purchase:Yes
[This review was collected as part of a promotion.] this is outstanding look and very easy handling to go everywhere
Written by a customer while visiting samsonite.com
Posted by: KLKT
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this suitcase. It is stylish, smooth and easy to handle. I love the lime green accents. I love that the zippers lock in place. They also have a key slot for tsa. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Handle broke
on September 25, 2024
Posted by: Lalima
from South Riding, Virginia
I bought the carry on last year and used it on 1 trip. This year I went overseas (taking the carry on for the 2nd time) and as I as my son was taking the carry on, the top part broke and he got hurt pretty bad and one of the rods that is pulled pierced him. He had to run to airport and get first aid.
I was a big fan of Samsonite but this experience has left me torn.
I was a big fan of Samsonite but this experience has left me torn.
Not just this, the zipper of my 29" inch opened as well as he was coming back home.
Very disappointed as I swore by Samsonite s.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 27, 2024
Thank you for bringing this to our attention as your safety is our top concern. A member of our team will be in touch shortly so that we can look into this further.
Written by a customer while visiting samsonite.com
Posted by: MariaFeeBee
from Northern Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love my new carry on. It is lightweight and rolls very easily. Only used it once but so far so good!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Neha1007
from Atlanta
Verified Purchase:Yes
[This review was collected as part of a promotion.] Stunning to look at. Spacious inside. Comfortable to move around
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Rencra
from 30809
Verified Purchase:Yes
Does the job. Looks like the picture, works as it should. I like it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Very disappointed
on August 6, 2024
Posted by: IHunter
I'm very disappointed because asked for this suitcase as a gift and after using 3 times, the handle gets stuck and the outside is very scrapped and scuffed. I previously used a Samsonite for years and I was really excited to use this. Now I feel badly that I asked my family member to buy this for me and I don't want to use it. The outside looks terrible and it's difficult to push the handle up and down.
Response from samsonite.comBy Samsonite US Care Team, August 7, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com