Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(581 Reviews)
Rating breakdown 581 reviews
5 Stars
438
4 Stars
58
3 Stars
21
2 Stars
25
1 Star
39
84%of customers recommend this product.
(
319 out of
381)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Customer Rating
2
Samsonite
on October 13, 2026
Posted by: Sam
Gender:Female
I bought a purple Samsonite ; the arm does not raise!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 20, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Michelle S
from Loa Angeles, CA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I absolutely love this carry-on! It’s incredibly functional, glides effortlessly on its wheels, and feels like it’s made with excellent quality. And can we talk about how gorgeous it is? The color combination is absolutely stunning, making it stand out in the best way. It’s the perfect combination of style, beauty, and practicality. I couldn’t be happier with it!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Kayla
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is very sleek and light and I can’t wait to Try it out with my new compression bags
Written by a customer while visiting samsonite.com
Posted by: Andrea
from Indianapolis, Indiana.
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product. Keeps the elegant design of Samsonite but the modern color combination adds some fun.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: PK
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great carry-on luggage. It’s light weight and wheels roll very well. I got the gray and white and I love how unique the two colors are. The size is perfect for my travels. Good luggage for the price too. I have other Samsonite luggage’s and they are great.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Too Big for Carry On
on July 9, 2026
Posted by: HOLO2X
from Kapolei , Hawaii
Gender:Female
I purchased this a while ago and have since had issues with airlines not allowing it for carry on due to the larger than accepted size for this. Very disappointed that it does not comply with many airline carriers. And it is so expensive as well. It's too bad because I do like my set.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 10, 2026
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Spacious and rolls so smoothly. Would buy again for sure.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: amh98122
from Seattle
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great carry on size for a long weekend trip. Scuffs easily if you decide to check it in.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com