Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(581 Reviews)
Rating breakdown 581 reviews
5 Stars
438
4 Stars
58
3 Stars
21
2 Stars
25
1 Star
39
84%of customers recommend this product.
(
319 out of
381)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Customer Rating
2
on March 13, 2025
Posted by: jessc12
from California
The product is solid, however there are very few airlines you can actually take this bag as a carry on due to its slightly larger dimensions. I believe calling this bag a "carry on" is a misnomer. I would not have purchased it had I realized how few airlines actually accept a bag this size as a carry on. But I should have researched that myself in the first place.
Response from samsonite.comBy Samsonite US Care Team, March 14, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: Gwen
from VA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This bag met all expectations, and it feels so…smooth. Everything about it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Too tall to meet carry-on limits.
on February 1, 2025
Posted by: frequent flyer
Nice bag, but an inch too high for latest carry-on requirements on most international flights, primarily because of the large wheels.
Response from samsonite.comBy Samsonite US Care Team, February 3, 2025
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Posted by: Paula21
from Erie, CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very nice suitcase as a carryon or weekend bag. Good quality and can fit quite a bit in the bag. I like the extender in case black extra.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: FayeH
Verified Purchase:Yes
[This review was collected as part of a promotion.] It has a solid material and flexible control, making it easy to use - even my kids can handle it with ease.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great one
on November 27, 2024
Posted by: Trish989
[This review was collected as part of a promotion.] Very durable Roomy.
Took it on several trips. Still look brand new . Check in few times . No scratches.
Took it on several trips. Still look brand new . Check in few times . No scratches.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Isco
from D.C
Verified Purchase:Yes
[This review was collected as part of a promotion.] The overall quality is decent. However, this carry on is a little bit heavy for me.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Broke on first usage
on November 11, 2024
Posted by: Diggidy
from Minneapolis,MN
Broke on my first usage. A couple threads of the zipper broke off. I found out when I retrieved my luggage from baggage claim and found that it had opened up
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, November 11, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com