Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(581 Reviews)
Rating breakdown 581 reviews
5 Stars
438
4 Stars
58
3 Stars
21
2 Stars
25
1 Star
39
84%of customers recommend this product.
(
319 out of
381)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Customer Rating
5
Awesome . Great product . Really great product. Re
on September 11, 2025
Posted by: Awesome
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Awesome, strong, light and beautiful . Great product
Written by a customer while visiting samsonite.com
Customer Rating
2
pull-out telescoping handle is a real problem
on September 8, 2025
Posted by: aron
from san juan, pr
Gender:Male
The suitcase itself looks fine, but the pull-out telescoping handle is a real problem. It doesn’t open or close smoothly at all—you have to shake it around and fight with it just to get it to lock into place. Every time we use it, it feels like a struggle. For something as basic and important as the handle, this is really disappointing and makes travel more frustrating than it should be.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 10, 2025
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Susan
from Apache Jct, AZ
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this carry on! It holds everything in place and looks great doing it! The wheels spin freely and it's nice and lightweight.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Slightly too big for most airlines
on August 22, 2025
Posted by: Lillyw
Gender:Female
Nice suitcase, but slightly too big for almost every airline. You may be forced to check it at the gate for a small fortune if they are strict.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 22, 2025
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Posted by: Bryan
from New york, NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It was a well research purchase and im glad i did it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Carrie
from Missouri
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Plenty of space, sturdy piece of luggage and wheels roll smoothly in all directions
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Emily T
from Charleston, SC
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve just gotten back from my first airline trip with this bag and am very happy with it. The bag rolls well in the airport, the handle extends easily, and it fits in the overhead bins well. It also is more spacious than my last bag.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Spinner Carryon is Larger than most airlines allow
on July 24, 2025
Posted by: Jim
from Hardeeville, SC
Gender:Male
I bought this carry on spinner with plans to do quite a bit of airline traveling and I needed a quality carry-on. The external 23" size and 10" width stated are larger than than the allowable size in the airline guide you provide on your webpage. So far the gate agents have not questioned it, but last year I flew on flights where the agents required customers to squeeze their luggage into the hard templates. I used to have soft cloth luggage where it was possible to do that but your hard sized luggage does not. Samsonite should not be selling luggage that is known to exceed the airlines requirements and marketing it as a "Carry-On".
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 26, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com