Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(581 Reviews)
Rating breakdown 581 reviews
5 Stars
438
4 Stars
58
3 Stars
21
2 Stars
25
1 Star
39
84%of customers recommend this product.
(
319 out of
381)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Customer Rating
5
Great, perfect size for carry on, solid, quality!
on October 2, 2021
Posted by: CMH1
from NC
Verified Purchase:Yes
Great size, tons of space…it will hold a lot of clothes and all the other things as well
Written by a customer while visiting samsonite.com
Posted by: Linda M
Verified Purchase:Yes
I am so happy with my carry-on spinner- great quality - roomy and overall a fabulous piece of luggage. Used it already on airplane flight - nice not to have to check bag.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: A. Hern
Verified Purchase:Yes
Great carry on easy to maneuver specially on the plane.
Written by a customer while visiting samsonite.com
Posted by: Betsy B.
from Georgia
Verified Purchase:Yes
Love the suitcase. Do not love the anxiety produced by being unable to open the suitcase for an entire day. Customer service rep helped, but my husband solved the problem by giving the latch an extra strong push, which opened it. The "instructions" (which were inside the locked suitcase) are ludicrous. It's a drawing of the latch and lock with red arrows indicating which way to push the lock. NO WRITTEN INSTRUCTIONS. No help with changing lock code. Just go to u-tube videos. Sampsonite is an icon of luggage. Surely they could produce a comprehensible set of instructions.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Lindsey
from Arkansas
Verified Purchase:Yes
Sturdy and easy to roll. TSA lock was a little difficult to change the combination to but it is nice to have. Disappointed that even though it is labeled as an international carry-on size it is too big for Delta carry-on but they have the dimensions listed so just be sure to check what your airline restrictions are
Written by a customer while visiting samsonite.com
Customer Rating
2
Room for improvement
on July 15, 2021
Posted by: lolita
from Nebraska
I have had this for a few years and I love the wheels and how they flow. I don't like the divider in the middle, if you fill it full of clothes, the divider won't close all the way. Call me I will help you design a suitcase that is practical. Also, the handle was always wobbly and it snapped at the neck. Everything else is in great shape...but one can't use it without the handle.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Ardith
Verified Purchase:Yes
Super spacious inside! Love the zippered side. Bought two while on vacation at a Samsonite outlet because I loved the light blue color and my husband got navy. Ordered the black for my son when we got home!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Karen B
from Indiana
Verified Purchase:Yes
Well designed and constructed. Includes features that are needed such as TSA locks. Purchased for my grandson and he won’t be using it for a few more weeks but he is very pleased with this gift.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com