Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(581 Reviews)
Rating breakdown 581 reviews
5 Stars
438
4 Stars
58
3 Stars
21
2 Stars
25
1 Star
39
84%of customers recommend this product.
(
319 out of
381)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Customer Rating
2
Please market this as check-in luggage
on November 21, 2025
Posted by: D
I bought this a month ago to replace an older and very reliable samsonite model. I have found out it only meets the carry-on size limits for one domestic carrier. I now have to check this luggage in if I want to bring it home.
Response from samsonite.comBy Samsonite US Care Team, November 24, 2025
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Posted by: Sgt03USMC
from Michigan
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect size carry on with plenty of room and great quality
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: JR DeLaurier
Verified Purchase:Yes
[This review was collected as part of a promotion.] Exceptional mobility and surprising amount of packing space.
Written by a customer while visiting samsonite.com
Customer Rating
5
Loved this so much I bought a 2nd for my daughter!
on October 16, 2025
Posted by: Jen D.
from Williamstown, NJ
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have one in light blue and the white/grey. Love the look and quality. It rolls very smoothly. Doesn't tip over easily. Clean design. It unfortunately does get some scuff marks from handling but it's the perfect bag for a carry-on or for a weekend getaway.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Auditor
from Atlanta, GA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this carry on a month ago and I travel weekly. I am happy with the quality and appearance. So far so good.
Written by a customer while visiting samsonite.com
Posted by: Lisa Ashley
from AZ
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] So cute! So fun!! So happy! So perfect! It makes me want to go on a million adventures!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
great carry on
on September 27, 2025
Posted by: Megan
Gender:Female
[This review was collected as part of a promotion.] I really like this luggage. It is made well and the color choices are beautiful. I’ve used it 3 times to travel and it’s holding up very well. I like that if you want to pack a little more you can unzip the luggage to expand it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: SOmarS
from Florida
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Super sharp looking luggage, but the white gets dirty really quickly. Also difficult to clean the white part of the luggage.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com