Customer reviews from samsonite.com
Samsonite - Freeform 23" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.5
(550 Reviews)
Rating breakdown 550 reviews
5 Stars
417
4 Stars
56
3 Stars
21
2 Stars
20
1 Star
36
85%of customers recommend this product.
(
302 out of
357)
Customer Reviews for Samsonite - Freeform 23" Expandable Spinner Suitcase - White/Grey
Posted by: Megan F
from Cincinnati
Verified Purchase:Yes
Lightweight, sturdy, high capacity. I was afraid it would be flimsy or not fit in the overhead compartment. I was receiving conflicting dimension information and I can confirm it fit easily in Delta domestic flight overhead compartments. It feels durable and easy to maneuver. I loved taking it through the airport!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Not compliant with 90% of airline carry on guideli
on February 24, 2024
Posted by: Mcqueenbee73
from Florida
Beware!! I bought 4 of the carry on 21" since my airline carry on was 22" However with the wheels these are 23" . Great luggage but not for airline travel.
Response from samsonite.comBy Samsonite US Care Team, February 26, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Cathy
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Needed a new suitcase for international travel. This one totally fit the bill. Used it as a carryon and as a checked bag. It held up superbly. And it is so easy to maneuver on trains, the underground and sidewalks. Most importantly I can fit two weeks worth of clothes in it.
Written by a customer while visiting samsonite.com
Posted by: Jessica
from Atlanta, GA
Verified Purchase:Yes
This bag scratches very easily. I would not recommend it if you will be checking your bag as mine got scratches all over and looked like it has been used for a long time just after 1 use.
Pros: Easy To Carry, Stylish
Cons: scratches easily
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
2
Not very strong
on March 27, 2023
Posted by: TravelerFL
from Minnesota
I bought this as a set and on the first trip the corner was dented. It still works, but not the quality I expected from Samsonite.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
4
INSTRUCTIONS WOULD HAD BEEN NICE
on June 29, 2024
Posted by: Nurse731
Pretty but had NO instructions on how to set /unlock!!..had to Google it, but for the price I paid I shouldn't have had to....another fellow cruiser that ordered one also did not have instructions
Written by a customer while visiting samsonite.com
Customer Rating
1
Broke on first usage
on November 11, 2024
Posted by: Diggidy
from Minneapolis,MN
Broke on my first usage. A couple threads of the zipper broke off. I found out when I retrieved my luggage from baggage claim and found that it had opened up
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, November 11, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
If I were you, I would seriously consider this product.
on June 11, 2020
Posted by: David
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really love the style and numerous features of the luggage. The expandability of the luggage is great for when you need extra space clothes or any other personal items. Right away when I took these out of the box the quality and overall feel was fantastic. I love the spinner luggage style, this one in particular felt very nice to roll on two or four wheels. The suitcase seems to be very durable and I can't wait to see how it performs over a long period of time. Great job Samsonite
Written by a customer while visiting samsonite.com