Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(581 Reviews)
Rating breakdown 581 reviews
5 Stars
438
4 Stars
58
3 Stars
21
2 Stars
25
1 Star
39
84%of customers recommend this product.
(
319 out of
381)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Posted by: S Summer
Verified Purchase:Yes
. Disregarded dirty wheels. Threw away box. Once opened found Inside used/dirty.
Response from samsonite.comBy Katie, eCommerce, November 10, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Gari Reddy
Verified Purchase:Yes
Not so impressive as it appears in photos etc. It's not worth the price
Written by a customer while visiting samsonite.com
Posted by: Nickname
from Melbourne, FL
Verified Purchase:Yes
Dang, first trip, white carry on all scuffed up like I’ve used it 20 times. Have to come up with a better hard surface that is resistant to scuffs and marks. Disappointing, returning.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 10, 2022
Hello, thank you for your review! We appreciate the feedback and will be passing this along to the teams for better improvement.
Written by a customer while visiting samsonite.com
Posted by: Sqidget
from Florida
Verified Purchase:Yes
Zippers were stiff, TSA locks were poorly constructed and there were no instructions on how to set them, and the suitcase overall was cheaply made. I sent two back. I do NOT recommend this suitcase. Spend more and get a better product. Samsonite makes better bags!
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 10, 2022
Hello, thank you for your review! We appreciate the feedback and will be passing this along to the teams for better improvement.
Written by a customer while visiting samsonite.com
Posted by: Steph G
from Washington DC
Verified Purchase:Yes
Absolutely love it! My husband and I both got one since we travel a lot.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Floating Horse Farm
from Sacramento, CA
Verified Purchase:Yes
This suitcase is very light and the wheels work very well (no tipping over) so even when it’s stuffed to the max, it’s still easy to handle. Don’t let its “plastic” appearance fool you — it’s a workhorse.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: VVXK
Verified Purchase:Yes
light weight! Lots of space! Easy to pull it around.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
Very spacious and glides so easily across different surfaces. The interior zippers are poorly designed and tend to get caught on the fabric. I have been on two trips and have not seen any other damage so far. I am hoping the bag last for a long time.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com