Customer reviews from samsonite.com
Samsonite - Freeform 23" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.5
(550 Reviews)
Rating breakdown 550 reviews
5 Stars
417
4 Stars
56
3 Stars
21
2 Stars
20
1 Star
36
85%of customers recommend this product.
(
302 out of
357)
Customer Reviews for Samsonite - Freeform 23" Expandable Spinner Suitcase - White/Grey
Posted by: Andrew123456
from Chicago
Verified Purchase:Yes
Item was defective and had to return. It was not the expected quality.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 30, 2022
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Posted by: Sam t
from Los Angeles
Verified Purchase:Yes
Cheap material in & Out I would not recommend this
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
4
Is it carry on or not
on May 5, 2024
Posted by: Seky
from Va
Why does it say carry-on while it’s 23 -inch which exceeds carry on restrictions from all airline companies?
Written by a customer while visiting samsonite.com
Customer Rating
1
Handle broke
on September 25, 2024
Posted by: Lalima
from South Riding, Virginia
I bought the carry on last year and used it on 1 trip. This year I went overseas (taking the carry on for the 2nd time) and as I as my son was taking the carry on, the top part broke and he got hurt pretty bad and one of the rods that is pulled pierced him. He had to run to airport and get first aid.
I was a big fan of Samsonite but this experience has left me torn.
I was a big fan of Samsonite but this experience has left me torn.
Not just this, the zipper of my 29" inch opened as well as he was coming back home.
Very disappointed as I swore by Samsonite s.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 27, 2024
Thank you for bringing this to our attention as your safety is our top concern. A member of our team will be in touch shortly so that we can look into this further.
Written by a customer while visiting samsonite.com
Posted by: Jeanette
Verified Purchase:Yes
Love my new luggage! Perfect for short trips and very spacious! Highly recommend for those who are looking for a carry-on luggage!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: AmyH
from California
Verified Purchase:Yes
I have only used my new carry on for one trip since my purchase. So far so good! Traveling again soon and hoping for nothing but the best from my new luggage.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
6 years and going strong
on February 5, 2023
Posted by: Fati
from NE
I bought this carry on almost six years ago when it first launched. I have traveled a ton with it since and it has held up really well. Spacious, lightweight, easy to maneuver, and durable. Yes, it does get scuff marks with use, but I don't mind them. They're not too noticeable and honestly just a sign that my luggage is well traveled and well loved. Highly recommend this piece!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: SBCK
from Bethesda, MD
Verified Purchase:Yes
Beautiful carry-on, spacious inside but handles are flimsy and stitches around the zipper look like they are about to come off. Only used it twice.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com