Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(581 Reviews)
Rating breakdown 581 reviews
5 Stars
438
4 Stars
58
3 Stars
21
2 Stars
25
1 Star
39
84%of customers recommend this product.
(
319 out of
381)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Posted by: Melissa
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very good carry on, spacious, durable, and easy to maneuver. It has made my travels much more comfortable.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Sleek, lightweight and pretty
on April 10, 2026
Posted by: Bouncybeats
[This review was collected as part of a promotion.] I’ve taken 2 trips with the Freeform Spinner and was very happy! So smooth and light, it just glides. With all of the frustrations at the airport and traveling these days it’s really nice to have the perfect luggage!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Zippers thumbs down
on April 9, 2026
Posted by: dm3
from Oregon
Gender:Male
Still using zippers which baggage handlers can easily compromise.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 11, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great product!
on March 26, 2026
Posted by: Robert
I love the carry-on but nowhere in the suitcase or box did it show me how to set the combination lock. I had to go on line to find the directions!
Written by a customer while visiting samsonite.com
Posted by: Mike c
from Wildwood crest nj
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light weight but very durable carry on case. The lock is easy to use
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Labeled a carryon when it's too big
on February 20, 2026
Posted by: Will
[This review was collected as part of a promotion.] You can see right on this website that it's too big to be a carry-on for almost every airline. I guess if you only ever fly on southwest, you'll be ok.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, February 23, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
1
Stay Away
on February 6, 2026
Posted by: DS2026
from Indiana
Gender:Male
This exceeds every airline's 2026 size limits. Only good for checking!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, February 9, 2026
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great Compact Suitcase
on December 10, 2025
Posted by: MikeB
Gender:Male
[This review was collected as part of a promotion.] Have owned for over 6 years and has held up very well. Yeah you will get some scratches from airport travel and just opening it on the ground, but the zipper sections and vinyl have held up remarkably well, even when I put some strain on it. Also a second zipper can be unzipped to expand the internal capacity, which has helped me on several occasions. Overall a capable, compact, and, if you care, stylish, rolling suitcase.
Written by a customer while visiting samsonite.com