Customer reviews from whirlpool.com
Whirlpool - 28.4 Cu. Ft. Side-by-Side Refrigerator with In-Door-Ice Storage - Stainless Steel
Average customer rating
4.4
(493 Reviews)
Rating breakdown 493 reviews
5 Stars
313
4 Stars
108
3 Stars
46
2 Stars
9
1 Star
17
89%of customers recommend this product.
(
384 out of
430)
Customer Reviews for Whirlpool - 28.4 Cu. Ft. Side-by-Side Refrigerator with In-Door-Ice Storage - Stainless Steel
Customer Rating
1
Do not Buy!
on October 4, 2023
Posted by: rkgz
from Houston, Tx
Bought this refrigerator on February 2021 and have had 3 service calls for the same issue. The heading element stops working and refrigerator freezes and stops distributing the cool air until it no longer cools. I can disconnect and let it defrost and it will work for 2-3 weeks. Item no longer under warranty and I'll be purchasing a new one and staying away from Whirlpool. Zero help from their customer service.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 9, 2023
Thank you for sharing your insights with us, rkgz. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 406794.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Disappointed
on November 27, 2023
Posted by: Cibla
from Oklahoma City
[This review was collected as part of a promotion.] Cons:
It does not dispense cold water.
Under the door it looks like a piece of trim is missing.
Shelves not as adjustable as they could be.
Pros:
Well lit.
Roomy
It does not dispense cold water.
Under the door it looks like a piece of trim is missing.
Shelves not as adjustable as they could be.
Pros:
Well lit.
Roomy
I would recommend this to a friend!
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 30, 2023
Thank you for sharing your insights with us, Cibla. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 437664.
We’re looking forward to hearing from you.
Michael D
We’re looking forward to hearing from you.
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
5
Third time is the charm
on November 28, 2023
Posted by: Judi
from Leeds, Alabama
[This review was collected as part of a promotion.] This is my second refrigerator. Replacement. Or the 3rd refrigerator since August. This one seems to be working properly. It doesn’t sound like my vacuum cleaning running all the Time and it hasn’t frozen my eggs. The doors fit tightly and is not forming ice crystals on the freezer side.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Too noisy
on January 2, 2024
Posted by: LACS
from Texas
[This review was collected as part of a promotion.] I love the design and space of this unit, but I absolutely hate the noise from the compressor and fan. I would never recommend nor buy this unit again.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 4, 2024
Hi LACS,
We value your time and would like to look into the concerns with your Refrigerator We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 459610.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 459610.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Beware: my WRS588FIHB went out after 30 months
on November 14, 2024
Posted by: MountainSesh
I purchased the model WRS588FIHB fridge. Seemed to be a great at first. Dimensions, geometry, look, storage all are good. However, after only 30 months, both the fridge and freezer are out. I’ve never heard of a fridge going out that quick. Whirlpool only offers a 1-year warranty so there’s nothing that can be done. I would not recommend this fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 15, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 624295.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
My excellent refrigerator
on April 26, 2025
Posted by: Opulas
[This review was collected as part of a promotion.] I am very happy with my new refrigerator, it was the best investment
Written by a customer while visiting whirlpool.com
Customer Rating
2
Don't buy.. Cheaply made and noisy..
on October 9, 2025
Posted by: Whirpool Refirg
from OKC
[This review was collected as part of a promotion.] We've had it a week.....Noisy throughout the day. Plastic rollers for the drawers. On the side of the glass shelves they don't have a covers so not to cut hands when pulling them out to clean and breakage. Automatic water filler, when pressing the button to designate the ounces if doesn't work well. I will go back to Kitchen Aid.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 9, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6420AsIn4 or Direct Message on Instagram at http://spr.ly/6421AsInf, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #819358.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
1
Whirlpool used to make a quality product
on October 16, 2025
Posted by: JP66
from Sunrise FL
Third breakdown in 5 years. This refrigerator was supposed to replace the previous Whirlpool which we only owned for a few years and also had multiple issues. I was told I would need to pay for another service call to fix the same issue that was "fixed" earlier this year (ice maker not working) OR I could get a loyalty coupon to purchase another refrigerator.
Fool me twice...
This is an amendment to yesterday's post. Today, this FOUR YEAR OLD fridge died. Yes... FOUR YEARS OLD. This makes TWO of your "top of the line" models completely dying between October 11, 2021 and October 15, 2025. Even in today's disposable world this is completely unacceptable. I accepted the "loyalty coupon" last time, but NOT this time. Either refund my purchase 100% or give me a free replacement. That is the ONLY reply I want, not a boilerplate expressing how sorry you are and for ME to contact YOU on Facebook or Instagram. I will find EVERY site, message board and chat group I can to spread this story until I hear back. Starting now.
This is obviously a flawed design. I've seen dozens of stories just like mine, so I know it's not just me. This product should be removed from the market immediately.
Fool me twice...
This is an amendment to yesterday's post. Today, this FOUR YEAR OLD fridge died. Yes... FOUR YEARS OLD. This makes TWO of your "top of the line" models completely dying between October 11, 2021 and October 15, 2025. Even in today's disposable world this is completely unacceptable. I accepted the "loyalty coupon" last time, but NOT this time. Either refund my purchase 100% or give me a free replacement. That is the ONLY reply I want, not a boilerplate expressing how sorry you are and for ME to contact YOU on Facebook or Instagram. I will find EVERY site, message board and chat group I can to spread this story until I hear back. Starting now.
This is obviously a flawed design. I've seen dozens of stories just like mine, so I know it's not just me. This product should be removed from the market immediately.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 17, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 821948.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com