Customer reviews from Tempur World, LLC
Tempur-Pedic - TEMPUR-Cloud Dual Cooling Pillow, Queen - White
Average customer rating
3.7
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
53
4 Stars
3
3 Stars
8
2 Stars
4
1 Star
20
67%of customers recommend this product.
(
59 out of
88)
Customer Reviews for Tempur-Pedic - TEMPUR-Cloud Dual Cooling Pillow, Queen - White
Customer Rating
1
Do not buy
on January 4, 2026
Posted by: Un happy customer
from New Jersey
These were descriptors as firm. They go completely flat after a few seconds of use. Worst pillows I’ve every purchased!
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
5
Good quality
on January 4, 2026
Posted by: gapgap
from Brooklyn NY
I havent use pillow for many years, after I diagnosed with chronic sinusitis, then I start thinking what pillow should I going to buy, I keep searching online after I saw this brand I chose Breeze Dual Cooling, after I use this pillow my sinusitis got improved.
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC
Customer Rating
1
Do not buy
on January 5, 2026
Posted by: Dissatisfied with Product
from Ohio
Horrible chemical smell that hasn't gone away. Doesn't stay comfortable. Gets hard when my head is laying on it making my ear go numb. WARNING: TempurPedic doesn't back pillows for a return or refund. That's NOT a good business model. I doubt they'll post this but thought I'd submit it anyway. If I could give this a 0-star rating, I would. Do not buy it.
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
5
Wonderful!
on January 5, 2026
Posted by: Cozy
from 32937
Sleeping on this pillow is like sleeping on a cool cloud, absolutely worth every penny!
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC
Customer Rating
5
Best Pillow Ever (Neck Pain Gone)
on January 5, 2026
Posted by: JL
from Boston
When I opened the package and seen how thick the pillow was, I got nervous because thick pillows typically make my neck pain worse. However, this pillow seriously conforms to your head and neck while maintaining a firmness that supports both. I was previously using the other Tempurpedic cloud pillow and though it was good, this one is a lot better. The cooling effect is like nothing I've ever experienced before with a pillow. You feel it right away and it does not get hot throughout the night. It's such a good pillow, I had to buy an extra one for my wife, who also loves it.
Most pillows don't typically hold their shape and firmness for more than a year. I've had these pillows for a few months, and they still feel like they did on day one. I'm hopeful they will hold up for longer than other pillows I've tried.
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC
Customer Rating
1
Comfort
on January 5, 2026
Posted by: Non Happy Sleeper
from Gibsonia
There is no comfort with the pillow I ordered. It’s going inside automatically after I sleep on it and becomes flat. It’s very hard to sleep on this pillow. I cannot return or exchange for another pillow set. It’s insane. It’s a waste of money.
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
5
Good comfort
on January 5, 2026
Posted by: Sean
from Arlington, VA
I bought two of these to replace old Tempur-pedic pillows. They are comfortable and stay quite cool especially with the pillowcases I got for them. However, when they arrived, there was an off smell to them. I sprayed them with Febreze but it remained. It eventually dissipated for the most part but I can still smell it occasionally.
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC
Customer Rating
4
Supportive, cooling
on January 5, 2026
Posted by: MH
from Boston MA
I would like to rate this 4.5 stars. It is very comfortable, very supportive, and I am happy I purchased it. There was no odor, and I was able to use it the same day I unboxed it. It is very dense, but your head does depress it in the right spots. I sleep mostly on my side and back, but it is comfortable on my stomach as well. I feel like it will last a long time. My only con is the weight of it. It is very heavy. I would guess 5 pounds. I flip my pillow often in my sleep, which is why I notice/care about it.
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC