Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Cloud Dual Cooling Pillow, Queen - White
Average customer rating
4.1
(4,041 Reviews)
Rating breakdown 4,041 reviews
5 Stars
2,527
4 Stars
555
3 Stars
290
2 Stars
252
1 Star
417
78%of customers recommend this product.
(
3,122 out of
3,997)
Customer Reviews for Tempur-Pedic - TEMPUR-Cloud Dual Cooling Pillow, Queen - White
Customer Rating
1
Awful experience with this pillow
on April 12, 2024
Posted by: Kat
from Mesa, AZ
We had the older version of this pillow for 7 years, and it was fantastic. Finally decided to upgrade to the new one, and it's not the same at all. The cooling gel is great at first, but heats up throughout the night, and I'd wake up with the back of my head covered in sweat. It also doesn't hold its shape. I'd wake up with my head feeling like it was on the mattress, and was constantly flipping the pillow, which I never had to do with the older version. It gave me such bad neck pain I had to stop using it and go back to the old pillow, and my husband has started folding it in two just to get some support from it, but now he's been complaining about neck and shoulder pain for the last few weeks. I called customer support to ask what our options were, because this is a very expensive pillow to end up not being able to use it, and was told to file a warranty claim since they have a no refund policy on pillows. I filed two warranty claims, but was told that "comfort preference" doesn't fall under the warranty. Not super sure how the pillow not preforming as advertised (not cooling and not offering support to the point of causing severe neck pain) is a "preference," but here we are I guess. I will never buy directly from Tempur-Pedic again.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Easyeinthebigc
from Charleston SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is probably the best side sleeping pillow that I have had yet. And on top of that, it also keeps my head and neck cool. I would definitely say it's a great pillow.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Quality and comfort as expected on any Tempur-Pedic product.
on April 12, 2024
Posted by: Jobi
from San Jose, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Everything as described. Arrived on time. Start using on the first day of arrival. No dust or unusual smell found.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Stefan
from Pembroke Pines
Verified Purchase:Yes
[This review was collected as part of a promotion.] Plow provides a nice cooling sensation, especially for my wife that suffers from nightly hot flashes. Very comfortable and supportive for neck and head.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Sleeping again
from Ringgold VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I owned a Tempur-Pedic prior that I had over 15 yrs so I love their mattresses. this mattress is so much cooler which is wonderful! We upgraded from a queen to a king and so happy we chose Tempur-Pedic again.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Jim
from Charlottesville
Verified Purchase:Yes
[This review was collected as part of a promotion.] Simply love this pillow and have recommended it to many others, who now feel the same.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Sleep Important to me.
from Los Angeles, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This pillow is great. I even take on my vacations I like it so much. Icompacts down in my suitcase and recovers to full use when I take it out!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Chelsea
from NYC
Verified Purchase:Yes
[This review was collected as part of a promotion.] decent memory form pillow, it's very hard at first, the first night I didn't sleep well. Then gradually it start to get softer. Now it's been use it for 3 weeks, it actually quite soft, sometimes I would feel the support was not enough, so I had to turn around or flip it to make it enough support. Over all it's good pillow, I will continue to use it, hope it will last me few years.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com