Customer reviews from Tempur World, LLC
Tempur-Pedic - TEMPUR-Cloud Dual Cooling Pillow, Queen - White
Average customer rating
3.9
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
249
4 Stars
45
3 Stars
42
2 Stars
33
1 Star
65
70%of customers recommend this product.
(
304 out of
434)
Customer Reviews for Tempur-Pedic - TEMPUR-Cloud Dual Cooling Pillow, Queen - White
Customer Rating
5
Very high quality and comfortable
on January 14, 2026
Posted by: Better sleep
from Moxee, WA
It is the best pillow that I have had in years. Very comfortable
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC
Customer Rating
2
It Cools
on January 13, 2026
Posted by: Mels
from OKC
The cooling part of this pillow certainly works. Unfortunately, it also makes the pillow somewhat uncomfortable. If you are looking for a luxury, plush feeling pillow, this is not it. There is no softness to it. If you are only concerned about the pillow staying cool, then this is definitely the pillow you are looking for. Another negative is that because the pillow doesn't have any loft to it, it does not conform to a standard pillow case and therefore there is quite a bit of shifting inside the pillow case. Not a deal breaker, but just a pet peeve.
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
5
Does as it says keeps cool.
on January 12, 2026
Posted by: Woot
from Bellevue WA
So far so good. Still have a lingering smell to it. But it does keep your head cool sometimes too cool. Overall supportive and does what it says.
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC
Customer Rating
5
Such a great lifelong investment
on January 12, 2026
Posted by: Sleeping on Cloud 9
from Redding, CA
I am a writer and filmmaker. Having a bed which sits up is so helpful, and transforms almost into a quiet office to contemplate and create. It is like sleeping on clouds! My entire family loves it -- we have to kick our kids out :-)
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC
Customer Rating
5
Best Pillow!
on January 12, 2026
Posted by: Satisfied Customer
from Kansas City
Used this pillow for over 10 years and nothing else comes close in terms of comfort and durability.
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC
Customer Rating
1
Bad smell still after 8 weeks, unusable and no refunds/exch
on January 12, 2026
Posted by: Pillow smells bad
from Dallas, TX
Pillow still has bad smell still after 8 weeks, unusable and no refunds/exchanges on pillows (and sheets).
The smell appears to be coming from the blue cooling pads and cant detach them from pillow. I do not recommend this product.
Followed their recommendations of press and release but did not help. Also removed cover on pillow as recommended but did not help.
When I called in, at first the rep said this was not normal, I apologize, yada-yada. But after me explaining I followed all their steps and not normal = defective.... then all of the sudden the smell was explained as normal for this product.
Well I still have an unusable pillow.
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
5
Back to Tempurpedic
on January 11, 2026
Posted by: Glad to be back
from Missouri
We tried another “luxury mattress” after having a Tempurpedic. The mattress slept hot and wore out in 5 years. We went back to Tempurpedic and won’t stray again. Immediate better sleep and COOL! We love our new mattress
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC
Customer Rating
5
Firm but soft
on January 11, 2026
Posted by: Happy Papa
from Lathrop, MO 64465
My wife got me these pillows for Christmas. From the first night I really like them. They stay cool and help me get a good night's sleep.
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC