Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Cloud Dual Cooling Pillow, Queen - White
Average customer rating
4.1
(4,041 Reviews)
Rating breakdown 4,041 reviews
5 Stars
2,527
4 Stars
555
3 Stars
290
2 Stars
252
1 Star
417
78%of customers recommend this product.
(
3,122 out of
3,997)
Customer Reviews for Tempur-Pedic - TEMPUR-Cloud Dual Cooling Pillow, Queen - White
Customer Rating
1
Hurts our neck and back
on January 5, 2021
Posted by: Pain in Neck
from Oakland, CA
Thought it was nice and comfy at first. Probably biased by its high price. Turns out we started experiencing neck and back pain that we thought were due to working from home at our desks during pandemic. I finalized suspected the pillows and sure enough pains alleviated when we stopped using the pillows. What a waste of money!
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Picky Sleeper
from Quincy, IL
Verified Purchase:Yes
I'm a particular sleeper but this is hands down the most comfortable pillow I have ever had. It is wonderful, just like the bed. 10/10 recommend it for comfort. The downfall is it smells so bad. We have had it for 8 weeks and it still has a gas odor. Tempurpedic graciously sent us replacements but those replacements also had the awful gas odor. I am hoping it goes away in time but it certainly has not gone away in the 1-3 days they said it would.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
2
The pillow goes flat
on November 22, 2020
Posted by: Deanna
from Spring Hill, TN
As excited as I was to buy this pillow I have been extremely disappointed with how it goes flat when I lay on it. I am very familiar with tempur-pedic as I have slept in a tempur-pedic bed for over 15 years. The pillow does reform once you are not laying on it. The last two nights of sleeping on this pillow I feel like I slide off of it and wake up several times a night. I have reached out to customer service about the chances of returning this pillow.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Don't buy if you ever sleep on your stomach
on November 20, 2020
Posted by: Disappointed Buyer
from Atlanta
We purchased these pillows with some of the credit that came with a new ProAdapt. My wife and I move around in our sleep and figured this would be a good fit since it is described as "a refreshing sleep experience in any sleep position" We found after a few nights that we would wake up if we moved onto our stomachs as this was very uncomfortable. I called to see if we could get this replaced with a better fit but they only offered a return amount of the price after the credit. This was a waste of money as we had to go back to our old regular pillows to get a full nights sleep. This was a disappointment as I had higher expectations of TEMPUR PEDIC
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Addicted Sleeper
from Broward, Florida
Verified Purchase:Yes
I am back for more. I previously bought 2 for my master bedroom. Kids one day found out our little secret and our pillows started to disappear and we realized how much they liked them. Well now we are ordering them their own pillows, that's how good they are. Makes it even better when you have their mattresses. We have done a second round of research on pillows and makes no sense to find a replacement as there is no other as comfortable as these. I see some other negative reviews and question their real expectations or the validity of the review. You will not regret this purchase.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: CN
from Scottsdale, AZ
Verified Purchase:Yes
Absolutely love this pillow and it's the 2nd time we've purchased them. The firmness keeps my head/neck aligned, so it's not stiff in the morning. Also, really like that it stays cool. It may not be for everyone if you prefer a soft pillow, but for me and my husband, this is the best. And they last a really long time so it's worth the cost for the quality and longevity.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Neck pain
on November 10, 2020
Posted by: Curtis
from Seattle
This pillow is too high that even sleeping on the side is uncomfortable, it's the worse pillow I have had, and it doesn't even stay cool. the pillow is too high that is causing back pain and very uncomfortable sleep.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Rachelle
from San Diego
Verified Purchase:Yes
This pillow is massive and way to thick. My husband starting having neck problems from this pillow and he will no longer use it. I am suffering through it because they are extremely costly and they do not accept returns.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com