I purchased one of these pillows year ago and it was great! Recently decided to purchase two more. These two smell horribly and after weeks, the smell is still there. They also are not cooling as well as my original pillow. Disappointed.
The cooling technology is nice, but, you have to change spots every day. If you lay on the same spot for a week, the cooling effect fades. Otherwise, the thickness for this pillow seemed to be just right for me as a side sleeper. Material supports my head well.
Pillow arrived timely and in good condition. It is definitely heavy and solid compared to most pillows. I have been suffering from neck, shoulder pain so I just wanted relief. After a few weeks of sleeping with it my neck pain is gone. Shoulders have relief. I love my down pillow, but need this pillow. The cooling feature is nice but I do find that it warms up during the night. So I took off a star for that.