Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Cloud Dual Cooling Pillow, Queen - White
Average customer rating
4.1
(4,042 Reviews)
Rating breakdown 4,042 reviews
5 Stars
2,527
4 Stars
555
3 Stars
291
2 Stars
252
1 Star
417
78%of customers recommend this product.
(
3,122 out of
3,998)
Customer Reviews for Tempur-Pedic - TEMPUR-Cloud Dual Cooling Pillow, Queen - White
Posted by: Picky Sleeper
from Quincy, IL
Verified Purchase:Yes
I'm a particular sleeper but this is hands down the most comfortable pillow I have ever had. It is wonderful, just like the bed. 10/10 recommend it for comfort. The downfall is it smells so bad. We have had it for 8 weeks and it still has a gas odor. Tempurpedic graciously sent us replacements but those replacements also had the awful gas odor. I am hoping it goes away in time but it certainly has not gone away in the 1-3 days they said it would.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Best pillow ever!
on January 7, 2021
Posted by: Rested beyond belief
from Forney, Texas
Verified Purchase:No
Absolutely love this pillow! So much that it is hard to sleep on other pillows so I take it everywhere I travel. It is very heavy, but worth every pound!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Hurts our neck and back
on January 5, 2021
Posted by: Pain in Neck
from Oakland, CA
Verified Purchase:No
Thought it was nice and comfy at first. Probably biased by its high price. Turns out we started experiencing neck and back pain that we thought were due to working from home at our desks during pandemic. I finalized suspected the pillows and sure enough pains alleviated when we stopped using the pillows. What a waste of money!
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
3
Quality materials, questionable support for side sleepers
on January 13, 2021
Posted by: Steve
from Chicago
Verified Purchase:No
The cooling quality and the materials are both top notch. You can tell it's a well-made pillow as soon as you open the package. I tend to sleep hot and this pillow's cooling quality is very good. However, Tempur-Pedic claims this is a pillow that would work for side sleepers, and I have to disagree. I am a side sleeper and have experienced discomfort and restlessness with this pillow. Neck pain, shoulder-back pain, etc. My wife also does not like it as a side-sleeping pillow. Unfortunately we spent a significant amount of money on these pillows and cannot return them due to Tempur-Pedic's return policy. I will try using this pillow as a body pillow because of the cooling properties.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
3
Well made but too flat
on January 13, 2021
Posted by: Steve
from Chicago
Verified Purchase:No
The materials and cooling quality are both top notch. However, the pillow is too flat for side sleepers. I have been experiencing neck and upper back and sleeplessness with this pillow. Hard to get comfortable while sleeping on my side.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Pillow Fighter
from San Diego, CA
Verified Purchase:Yes
While it's true that this pillow is nice and cool, it, alas, left my neck and shoulders in exquisite, searing discomfort. It was recommended to me because, on top of being a warm sleeper, I'm a side-sleeper and I have wide shoulders. So, soft, down-filled pillows tend not to work very well for me. However, after approximately a month of using this monstrosity, my shoulders began to feel sore periodically, then constantly a month or so later. It got to a point where I couldn't sleep more than three or four hours continuously. This happened over a period of several months. At first I thought it was my new mattress (which I got a few weeks after the pillow). But after doing some traveling and experiencing a variety of pillows, I realized what the culprit really was. I eventually switched brands to a more classic style stuffed pillow (about a quarter of the price too), and voilà! Problem solved! In very short order, my shoulders went back to normal and I began to sleep much better. I think the problem is that it's just too hard. It may work for some people, but not for me. Experimentally, about a month later I tried it out again for a couple nights, and sure enough the result was a terrible night's sleep and the return of the neck-ache. Unfortunately, since Tempur doesn't take back their pillows, I still have it. I don't use it, of course. It now lurks ominously in the corner, awaiting its next victim.... I suppose we can give it to the cat, or use it as a decorative throw pillow, or just throw it at intruders since it's so hard and heavy. Or perhaps I'll hang it from the ceiling and use it as a punching bag. I've been meaning to get into boxing anyway. Seriously, this pillow is less sleeping aid and more bludgeoning instrument. I'll be sure to keep it close if I need to defend us against an angry mob or, say, a grizzly bear. Thorin Oakenshield could have used it against those orcs; but then his name would have been Thorin Tempurcloudbreezedualcoolingpillowshield, and that doesn't roll off the tongue quite as smoothly. By the way, the new mattress is fantastic. Not a Tempur, thankfully. G'night. PS: I also ordered the much thinner and less weapon-ish Essential Support pillow for my girlfriend. It's now a throw pillow on the sofa. 'Nuff said there.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
3
Does not stay cool
on March 7, 2021
Posted by: Still searching
from Arizona
Verified Purchase:No
This pillow starts off cool but does not stay cool throughout the night. Way too expensive to not live up to the hype.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
3
To firm
on March 7, 2021
Posted by: To firm
from Boston
Verified Purchase:No
I have the cloud pillow. Perfectly soft but it heats up. Now I bought this pillow , it really does stay cool, but it's way to firm. Now I'm stuck with it
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com