I really wanted to love this pillow. It is designed to keep you cool and for your head to melt into it for a comfortable sleep. Unfortunately, it's so thick and dense that my head sits on top of it and doesn't seem heavy enough to get into the pillow. Maybe it'll soften up over time. Otherwise, it's just a big, heavy pillow I have to move out of the way for my old pillow.
I purchased the TEMPUR-Cloud Breeze Dual Cooling pillow. The website falsely states these are medium feel pillows, however, my head sinks completely into the pillow and the memory foam's response time is extremely slow. For years I have had the TEMPUR-Adapt cooling pillow which I love. The TEMPUR-Cloud Breeze Dual Cooling pillow is a significant downgrade.