I am not sure what is that smell but we did not like the smell. We aired it out for weeks and still smell so bad. Have not contacted support because what can it do?
These are our second Tempur-pedic pillows. We still have and use our queen size pillows we bought over ten years ago. The new king size are much bigger than I expected. Fit our dual king bed perfectly. Definitely made to last a long time. They are very similar to the queen pillows that we love. Heavy, almost sand like feel. So comfortable.
This pillow is comfortable and great for side, back, or stomach sleepers. It has even helped reduce my husband's snoring. It stays cool throughout the night, even during hot summer weather. I would definitely recommend it.
After many insistent conversations with my daughter, I purchased this pillow. I can say that nothing for my better general health has changed so quickly; I have slept about 45 minutes longer every night with less 'flopping around'. Love the pillow and will buy no other. Wish I could take it with me when we travel....great product.