The cover with the cooling makes it very slippery so the pillowcase is moving all around. Also, the pillow is not very deep/tall so I don’t feel like it offers enough support for my head especially the king size pillow. I wish they would go back to the older version which was the most comfortable pillow I’ve ever owned.
No one wants to have to "think" about their pillow at night. This pillow is consistently pleasant to sleep on. After a long day, it's a perfect lift to my neck and head.
Our adapt soft was hard as a rock when we received it. Nothing like the show room. I was told it would have a break in period but we are 2 weeks in and still it's hard. I can tell slowly it's softening up but not fast enough. I've thought about returning it.
I have one in my guest room currently. My Mom asked me to purchase her one for Christmas that it was such a great experience sleeping on that pillow so she is so happy she loves it. She said it is really helping her neck and she sleeps with a CPAP machine so it is a lifesaver.