Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Symphony Pillow, Standard - White
Average customer rating
4.1
(2,008 Reviews)
Rating breakdown 2,008 reviews
5 Stars
1,221
4 Stars
278
3 Stars
170
2 Stars
135
1 Star
204
78%of customers recommend this product.
(
1,495 out of
1,915)
Customer Reviews for Tempur-Pedic - TEMPUR-Symphony Pillow, Standard - White
Posted by: TheSleepiestofSleeps
from El Paso
Verified Purchase:Yes
[This review was collected as part of a promotion.] This pillow is really comfortable and the double design is actually really nice. I toss and turn but if I have it on the side sleeping side it's supporting my whole neck and head. I have noticed better sleep since using it and my usual neck pain when waking up has subsided significantly which has been amazing. The only thing is it's really small for some reason. For reference I am 140 pounds with a small frame and I am constantly sliding it during the night. If it was wider it would be perfect. I have a king bed and this size seems to fit my full guest bed fine. For a pillow that's marketed towards sleepers that toss and turn it has no room to toss and turn!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
4
Comfortable firm pillow - takes a minute to get used to
on August 23, 2023
Posted by: Firm Comfort
from San Francisco, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I loved these pillows so much after trying them out at my sister's house that I decided to get them for my own. They are a bit firmer since I recently purchased them, but I think with more use they'll gain the same firm yet soft feel my sister's pillows have. Ultimately a great purchase!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Mike
from Glendale, AZ.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought a Tempuredic pillow years ago. More than a decade ago. It was good/heavy - same material the bed was made from. Everybody that tried it wanted one. If you got hit with it in a pillow fight it would knock you into next week. Finally was too worn to carry on. Went looking for a replacement - this was the only pillow that wasn't some custom crazy shape or something. Was waaay cheaper than the original pillow,,, because it's terrible.. Why change something that works? Why? Recipe for disaster.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Sweet Dreams
from New Orleans
Verified Purchase:Yes
[This review was collected as part of a promotion.] I haven't had a single day of neck pain since I started using this pillow. It's a dream.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Poor customer experience, even worse customer service...
on August 18, 2023
Posted by: Xavier
from Tampa, FL
I purchased the Symphony pillow, but received a low quality Adjustable pillow instead. "Easy mistake, I'll call customer service and they'll send me the correct order", is what I thought, but what followed was the absolute worse customer service I have ever encountered. So much so, that I have to resort to leaving a poor review on this website. Customer service line says its only a couple of minutes wait time, but that hasn't been true for any of the numerous calls I've had to make, because I always get a prompt saying "all service reps are busy and please press 2 for a call back". On more than several occasions the call back is just a one ring phone call before they hang up. Never passing the one ring mark so I can answer, or leave a message. When I do get a call back and Im able to beat the rep before he hangs up, I ask for a status or resolution and they're not able to provide one or a time table of when I can expect an answer. I finally had enough and asked for a manager, which I was told only work from 10am-3PM (lucky them). So I called between those times, finally got a call back and transferred to the supervisor que only to be sent back to the normal service rep que for a call back. Its been over two weeks of this without a resolution. Based on this experience I will most likely never shop or recommend Tempur_pedic again.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
4
Not life changing, but helped with my neck pain!
on August 18, 2023
Posted by: Becky
from NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a different type of pillow than I've had in the past. It's much firmer and that was an adjustment for me. As far as the dual-sided design, it's so subtle I can't even tell the difference. I'm not 100% convinced that this is THE pillow for me, but it has helped some with my neck pain. I'm sticking with this one for a while, but if I decide to try another pillow, I'll consider another Tempurpedic.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Abby S
from Philly, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought a pillow for my husband's birthday and there was an issue with delivery. After a bit of communication, they were nice enough to send me a code to get another pillow. He's very happy with his pillow!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Tenney
from Kansas City, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] The only thing that is still the same about the symphony pillow is the shape and cover, the feel is way to soft now. I miss the Rhapsody and Allura feel, it's now to Cloud, very very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com