Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Symphony Pillow, Standard - White
Average customer rating
4.1
(2,008 Reviews)
Rating breakdown 2,008 reviews
5 Stars
1,221
4 Stars
278
3 Stars
170
2 Stars
135
1 Star
204
78%of customers recommend this product.
(
1,495 out of
1,915)
Customer Reviews for Tempur-Pedic - TEMPUR-Symphony Pillow, Standard - White
Customer Rating
1
Fails to deliver promise of performance, causing severe pain
on January 1, 2024
Posted by: Very disenchanted
from Carlisle, MA
My husband purchased the symphony pillow for me for Christmas based on faulty information provided on the webpage for the Symphony pillow. The site clearly indicates that this pillow is personalized comfort for all sleep positions. However, this is unequivocally false. After 1 use, I had serious neck pain in which I had to lay flat for 4 days to relieve the pain. Once my neck was feeling better I retried the pillow and again, am experiencing profound neck pain. Spoke to Tempurpedic and they will not accept the return as is their policy stated on the bottom of the webpage. The rep also informed me that there is a break in period for the pillow. When asked where to find this information, I was told, you must go to the FAQ page. That is, no where on the page for the Symphony pillow does it state that there is a break in period for the pillow to live up to it's promise. If we had this knowledge upfront, we would not have made this purchase as the amount of pain and recovery makes this pillow untenable for me. This is a disgraceful business practice and I am also filing a Better Business Bureau Complaint.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: No returns
from San Diego
Verified Purchase:Yes
[This review was collected as part of a promotion.] Worst pillow buying experience ever. I went to the tempur pedic store to check out different pillows. I chose the symphony before it was soft and had great contour but when my pillow arrived it was very firm and had an elevated center causing great discomfort. Tempur-pedic would not accept a return or exchange. As a result I am stuck with paying for an uncomfortable. Beware when buying something you will not be able to return it.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Happy sleeper
from Spokane, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like a firmer pillow this one is perfect balance. A little low I feel but I've adjusted and it's great overall. Wake up feeling rested
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Sleeping happily ever after
from Fredericksburg Va.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was sceptic, but after using this pillow just can't sleep with anything else , Best pillow Ever!! Would totally recommend to side sleepers
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Unhappy Sleeper
from Wisconsin
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought 4 pillows based on their great description of how they were, over $200 total. Tried one and found it really uncomfortable and had a sore neck in the morning. Contacted Customer Service and they said I could not return any of them, even the unopened ones. What kind of Return Policy is this? Be absolutely sure of what you buy from them, I won't be back.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: kbr
from CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This pillow is soft and sturdy at the same time. Amazing to be able to rest your neck and not wake up with pain. I usually get a migraine from sleeping on sturdy pillows, but this pillow allows for your head to sink in enough to n keep your neck and spine straight, and I don't get migraines. It is the best pillow I have ever had!!!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Hawaiian sleeper
from Hawaii
Verified Purchase:Yes
[This review was collected as part of a promotion.] I received both of my pillows quite quickly. One of the 2 pillows was missing stitching on the zipper part of the pillow. The quality of the foam is good so I'm still using the pillow though I wish I did not receive a defective product.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Sleeping good
from Ms
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my pillows have slept on them for years. Would definitely recommend and purchase again
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com