Customer Reviews for Tempur-Pedic - TEMPUR-Symphony Pillow, Standard - White
Customer Rating
1
Not the same symphony pillow.
on January 22, 2019
Posted by: Sad customer
from Denver CO
I have loved this pillow for years. But in the last order, quality significantly reduced to unusable and waste of money. Why did they have to change a great pillow.
We loved our first set of these pillows so much when it was time for new pillows we bought another set. We were sadly disappointed with how soft they were and how quickly they flattened. I wake repeatedly during the night to flip and fluff it. My husband has given up on his already, only a month old, and is on the hunt for a new type of pillow.
After reading several reviews, we purchased two symphony pillows. My husband and I are too small for the pillows because our neck doesn't fit the pillow right and our heads raise our backs off the bed. It is an uncomfortable fit for both of us. And, then the "softness". Well, these pillows feel nice, but are pretty firm. We own a memory foam mattress and these pillows are terrible. Unfortunately, we cannot even exchange them for a "softer" pillow or return them all together for a refund. I HATE buying pillows!
We bought two pillows when we bought our Tempurpedic mattress over 15 years ago and they need to be replaced. I didn't know the name (style) of the first ones so ordered Symphony. They are larger and more firm than the first ones and not quite as comfortable but I am getting used to them. I would never consider replacing these pillows with the pillows found in stores.
This was our fourth Tempur-Symphony pillow in the past 11 years and this one is much softer and not as dense as the other three Symphony pillows we've have/had. My husband is working out of town for the next year and wanted a Tempur-Symphony pillow for his apartment so he wouldn't have to bring his pillow home every weekend - that's how attached he is to this pillow! But the most recent purchase was very disappointing - it's not the same - they have changed it! We both love this pillow. I hate to start the process of finding a replacement!