I had my hopes so high with this pillow and I am so disappointed!! I wanted a better quality of sleep and enjoy my nights but the pillow is too high. It is very uncomfortable, I am a side sleeper and the arched part didn't work at all. I have to say, costumer service is very good, I called to return it because I had bought a bo go and had two of these pillows so they allowed me to return the one that I hadn't opened. I ordered another model that didn't worked either, it is too low. In the end, not the experience I was waiting from this brand and a total waist of my money. So sorry about this, I was expecting more.
I was disappointed in this pillow. I found it hard and with no give. It actually made my neck issues worse. I bought this based on the reviews and description.
My wife and I took advantage of a BOGO deal to try some Tempur Pedic pillows, wondering if they were worth the cost, but we are very disappointed with our product, especially since Tempur Pedic doesn't allow you to return them. We were deciding between a pillow that was "extra soft" or just "soft", and we chose the Symphony pillow because "soft" sounded like what we want, slightly more supportive than "extra soft" because there's nothing worse than side-sleeping and having the pillow suffocate you because your head sinks so far into it. Well, it's been a month now and these haven't 'broken in' or anything, they are at MINIMUM a FIRM pillow. I would classify these as EXTRA firm, because it actually hurts to lay in the same position for extended period of time. We're extremely disappointed that this was our experience, that the description of the product was, in our opinion, FALSE (at minimum misleading), and that Tempur Pedic specifically advertises that these cannot be returned because they can't be re-sold after use. DO. NOT. BUY.
I am a big guy that sleeps with a CPAP. This pillow has been an improvement over my other Tempur-pedic pillow because of its sloping sides and ends. It fits even my big shoulders when I sleep on either side. Although it is a smaller pillow than my other, I am enjoying using it more!