Customer reviews from samsonite.com
Samsonite - Elevation Plus 23" Expandable Glider Suitcase - Cypress Green
Average customer rating
3.8
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
25
4 Stars
3
3 Stars
4
2 Stars
6
1 Star
6
72%of customers recommend this product.
(
26 out of
36)
Customer Reviews for Samsonite - Elevation Plus 23" Expandable Glider Suitcase - Cypress Green
Customer Rating
2
One trip and it looked worse than a 15yo suitcase
on January 1, 2024
Posted by: Dawn2
from Newton
I have. Both Samsonite btw.
Easily scratched, lock broke on first flight. So disappointing…
The shape and inside organization is perfect. Otherwise would have given it 1 star.
Easily scratched, lock broke on first flight. So disappointing…
The shape and inside organization is perfect. Otherwise would have given it 1 star.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 5, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
True glider! LOVE IT!
on December 14, 2023
Posted by: BusinessTraveler
from Texas
I love this bag. The low center of gravity makes it glide smoother than any bag I've had. I'm a business traveler who has received nothing from Samsonite for this review. I had the prior version, and am basing my review on that. The only thing I can say, is it is hard with the wide handle to find something that slides over. However, I just sit my backpack on top and grip top handle with the suitcase handle and away I go. Now, AA just crushed it so I'm awaiting this new one to arrive next week. They are paying for it. So I'm hoping I love it as much as the prior version. The older one was a snazzier shiny finish in medium blue, so I'll miss that. Easy to find on the carousel. Don't like the light colors, dirty too easily. One of my coworkers has this new version and she loves it too.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Broken handle
on March 20, 2024
Posted by: Ale Zen
from Argentina
I recently acquired an Elevation Plus medium suitcase, but to my dismay, the telescopic handle broke during its first use. It appears that this mishap might be attributed to my usual practice of carrying a bag within the space between the top of the suitcase and the length of the handle, a habit I've maintained with my other suitcases. Unfortunately, there was no precautionary notice provided regarding this potential issue, despite it being a common practice for many travelers.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, March 22, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
3
Handle broke on the first trip
on October 25, 2023
Posted by: Pat124
from Texas
It is a great luggage, with great space.
However, my handle broke on the first trip and it won’t come up anymore.
However, my handle broke on the first trip and it won’t come up anymore.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 26, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
4
Bought in 2018
on February 18, 2024
Posted by: LondonLady
from Ohio
I bought two of these in 2018 and they have held up pretty well EXCEPT I cannot find a carry on bag that fits over the handle. The handle is much wider than other pieces of luggage - if anyone has a carry on bag they use that can fit over a wider handle I would love to know which one.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Great size!
on July 10, 2024
Posted by: Fskcmc
from Columbus, OH
I love the size of this bag. It isn't like any other rolling bag I've ever had. Full of places to store things and i love the built in clothes hanging area with compression to hold in place! Also, for those asking- the samsonite elevation plus ss backpack does fit over this wide handle for easy transport.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Broken wheel
on November 13, 2024
Posted by: Fdconcept
from NY
[This review was collected as part of a promotion.] I love this suitcase but purchased Just a little over a year and used only 3 times and the wheels broke. Trying to get a replacement and nobody will provide me with the wheel.
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, November 15, 2024
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Customer Rating
2
Poor quality
on December 28, 2024
Posted by: Bill1224
from TN
I bought this last year used on one trip and wheel broke off. Casters stick out too far bad design.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 1, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com