Customer reviews from samsonite.com
Samsonite - Elevation Plus 23" Expandable Glider Suitcase - Cypress Green
Average customer rating
3.8
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
25
4 Stars
3
3 Stars
4
2 Stars
6
1 Star
6
72%of customers recommend this product.
(
26 out of
36)
Customer Reviews for Samsonite - Elevation Plus 23" Expandable Glider Suitcase - Cypress Green
Customer Rating
1
Wheel broken after SECOND usage!
on February 20, 2023
Posted by: Ebryant
from Raleigh, NC
I used this luggage twice and the wheel broken off completely. The luggage was completed scuffed up as if it had been used for years although it was only 2 months. My old off brand luggage could handle more wear and tear than this. Total waste of money!
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, March 2, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: RGIII
from Oregon
Verified Purchase:Yes
The suitcase she’ll is sleek and durable. The wheels tool smoothly. I travel for business and the garment side allows me to travel with business attire and suits and prevents them from getting wrinkled. The If is the telescoping handle. The handle is wider than most suitcases so it is harder to put it through most laptop bags and backpacks. Also, the rubber handle causes friction making it even more difficult to slide a laptop bag or backpack on it. I use a Samsonite laptop backpack and it is difficult to get it over the rubber handle.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Crich
from Colorado Springs, CO
Verified Purchase:Yes
Elevation Luggage looks great out of the box but after a one way flight the amount of wear that shows is incredible. Not to mention the spring for the handle completely stopped working. One flight.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Wheel snapped on first use
on April 25, 2023
Posted by: SarahMike
from Boston, MA
Very first use, the wheel broke off. We purchased a set of 4 gliders. It appears easy enough to fix if we're able to gain access to a replacement wheel. The process of requesting a placement part does not appear easy, though.
Response from samsonite.comBy Katie, eCommerce, April 28, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
1
Wheel…. Broken First time using!
on October 4, 2022
Posted by: Micheller
from Seattle Washington
I was very excited when I purchased this garment rolling bag. My thought process was this would be great since we are elderly and would be convenient and we could travel easily without carry a lot. Well, bummer wheel broke and husband and I had an awful time trying to manage this on our travel three wheels
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, October 6, 2022
We are sorry to hear that you had issues with your new product. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Suitcase guru
Verified Purchase:Yes
Like suitcase concept and design. Not as high quality as I thought it would be.
Written by a customer while visiting samsonite.com
Posted by: Nancy F.
Verified Purchase:Yes
Very spacious and I loved how I can pack my long dresses and they stay the same
Written by a customer while visiting samsonite.com
Posted by: Terry P
Verified Purchase:Yes
Thoughtfully laid out storage on the inside. Handles well, rolls easily. Very nice, would recommend it.
Written by a customer while visiting samsonite.com