Customer reviews from samsonite.com
Samsonite - Elevation Plus 23" Expandable Carry-On Spinner Suitcase - Triple Black
Average customer rating
3.8
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
56
4 Stars
11
3 Stars
12
2 Stars
8
1 Star
16
70%of customers recommend this product.
(
62 out of
89)
Customer Reviews for Samsonite - Elevation Plus 23" Expandable Carry-On Spinner Suitcase - Triple Black
Customer Rating
1
Laptop compartment takes up too much space
on December 1, 2024
Posted by: Big traveler 87
from New York, NY
The laptop compartment consists of a hard rectangle frame that takes up the entire side of the bag that’s it’s on. The most you can fit on that side is a shirt rolled up and shoved into the side of the frame of the rectangle. It severely diminishes anything you can store on that side. The pictures conveniently leave that part out by not showing that compartment from the inside of the bag.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 4, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
3
Case is very soft and prone to scratches :(
on November 26, 2024
Posted by: kathydsc
[This review was collected as part of a promotion.] This suitcase is amazing! I love the color and all the different compartments for organizing everything. However, the case is very soft and prone to scratches, which is disappointing. Unfortunately, while the design is adorable, the overall quality of the case doesn’t seem to match.
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, November 29, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
My go-to carryon
on November 11, 2024
Posted by: dj888
from Seattle
[This review was collected as part of a promotion.] As a frequent business traveler, I love the front laptop compartment that perfectly fits my 16 inch macbook pro. Overall build feels very nice and I love this suitcase
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
The smallest interior space
on October 29, 2024
Posted by: Bob2587
from Arizona
[This review was collected as part of a promotion.] I thought this would be an amazing bag, but is way too small. It’s not very practical for anything, beautifully designed inside and outside but the main feature that is being practical for packing is not there. I used it for the first time 2 months after buying it, so was not able to return it! I wish I could
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 29, 2024
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Posted by: S.Simon
from Mississippi
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love my new bag. Taken it on 2 trips and the dividers are really convenient, plenty of storage and I love the exterior construction and style. If I had to choose 1 thing, I love the exterior laptop storage and access. Overall great bag.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonynous
from Alpharetta
Verified Purchase:Yes
Too big and too heavy. Liked the idea. Implementation is lacking.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 13, 2024
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Customer Rating
4
not understanding the laptop pocket
on September 7, 2024
Posted by: Mahaila
from portland
This is my first trip with my new luggage. Using compression bags I was able to fit all my clothes with room to spare. However, I'm nervous about the laptop pocket. I really don't like the closure on that pocket. It bulges out when I have my laptop + chargers inside. Had it not been for that and the loss of space internally due to the pocket this would be the perfect luggage. I'm now regretting my purchase... hope I'm wrong
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Bzbeez
Verified Purchase:Yes
Excellent suitcase. Solid wheels, safety lock features on zippers, side panel provides last minute packing, inside has extra pockets to organize better. Very pleased.
Written by a customer while visiting samsonite.com