Customer reviews from samsonite.com
Samsonite - Elevation Plus 23" Expandable Carry-On Spinner Suitcase - Triple Black
Average customer rating
3.7
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
40
4 Stars
7
3 Stars
11
2 Stars
6
1 Star
13
70%of customers recommend this product.
(
49 out of
70)
Customer Reviews for Samsonite - Elevation Plus 23" Expandable Carry-On Spinner Suitcase - Triple Black
Customer Rating
1
Tiny Interior
on July 26, 2022
Posted by: cameyer
from Minneapolis, MN
Returning immediately. The interior of this carry on is incredibly small. There is only one side that would fit clothes and it is 4" deep AND has the handles inside making it even smaller. The other side is taken up by the exterior pocket area. I would not recommend this at all unless you plan to only use it for one outfit and a laptop. Extremely disappointing as the exterior looks great and I loved the color.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, July 28, 2022
Hello, thank you for your review! We appreciate the feedback.
Written by a customer while visiting samsonite.com
Posted by: Bought from website
Verified Purchase:Yes
The half of the case that has the outside pocket has almost no room on the inside. So the capacity of this hardside is probably 60% of a softside. Looks nice and good Samsonite quality, but we returned it.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, March 8, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Posted by: ARaina
from New York
Verified Purchase:Yes
The front pocket for laptop/ipad and tech is a great touch. Overall theres a lot of space. I would definitely suggest getting some packing cubes that compress to maximize space. Good for short trips.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: ceecee13
from Chicago
Verified Purchase:Yes
I love that this has a lock, but I wish it had a little more room in the interior. Also, the handle has a sticky rubbery top to it, which makes it really hard to put a cloth bag that will attach to it as a slip over it. It gets stuck on the sticky rubber. I wish it was more a shiny/slick rubber to allow you to easily put your other carry-on to your suitcase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Not as roomy as expected. Zipper is poor quality.
on October 1, 2022
Posted by: Cait
from Columbia, SC
Verified Purchase:Yes
The interior zipper instantly broke, and the laptop compartment is capable of holding a single laptop and nothing more (it bulged even with a two pocket folder + laptop). Dissatisfied with how it was advertised. It does not suit my needs. I will be returning to get it repaired after a single short trip.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, October 3, 2022
Hello, thank you for letting us know! We are so sorry to hear this. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Serious buyer
from Tampa, FL
Verified Purchase:Yes
First few uses and I can summarize goods and bads about the carry on. First, the front access could be useful if you have the main compartment empty. Even though there is a cushion that works as a spacer, the compartment is limited in space. The main compartment seems as a good design but there are two things that would’ve made the case more utile. The flat garment pocket could have been set with adjustable straps instead of elastic straps. Having adjustable straps would have helped compressing the clothes set under, creating more space for the opposite side compartment. I can’t get shoes and more than a few sets of clothes in it, so you have to be very picky on your outfits. Closing the zipper is a mission since there is no expansion. Be ready to sit on top to close it if it’s a tight fill to it.
I like how the handle adjusts to different heights but the adjustments are set, not to your exact liking. Nevertheless the case has great mobility, feels sturdy, it is lightweight but of strong build. If I could change something from it, as main improvement, would have been integrating an expansion zipper.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
3
Nice luggage if you plan to use the laptop pop-out
on November 15, 2022
Posted by: LoveToTravel1
from St Louis, MO
Verified Purchase:Yes
Only purchase if you plan to use the laptop pop-out; otherwise takes up too much room in the suitcase
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Used in 3 trips... Then it Broke!
on July 4, 2024
Posted by: AngieH
from Maplewood, MN
I loved this luggage, until I didn't. Lol. We used it on 2 road trips and 1 flight. Went to use it for our last flight and realized the seam for the zipper came completely apart across the entire bottom of my carry on sized suitcase!!! Luckily our last trip using it before I realized it was broken was a road trip, so we didn't lose all of our belongings in the way home! I discovered the zipper when I packed my luggage for our most recent trip to Florida! I panicked out flight was that morning and it was too late to buy new luggage! I got stuck having to use my light pink luggage instead, which I don't like to use on flights because of risk of scratching and scuffing during the flight, and it my pink luggage did get ruined as I feared. :( Now, we leave for Jamaica in a month and I don't want to further ruin my pink luggage set, so I am stuck purchasing another one of these as to avoid having to repurchase an entire set again. This time I also ordered luggage straps, just in case the new one comes apart during the trip, so that I don't lose all of my belongings. :(
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 8, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com