Customer reviews from samsonite.com
Samsonite - Elevation Plus 23" Expandable Carry-On Spinner Suitcase - Triple Black
Average customer rating
3.7
(81 Reviews)
Rating breakdown 81 reviews
5 Stars
41
4 Stars
9
3 Stars
11
2 Stars
6
1 Star
14
70%of customers recommend this product.
(
52 out of
74)
Customer Reviews for Samsonite - Elevation Plus 23" Expandable Carry-On Spinner Suitcase - Triple Black
Posted by: Danica
Verified Purchase:Yes
Had to return it because the inside, where the front pocket is located, was very small. you can probably just put wires and 1 or 2 shirts (flat) in it. The outer design is nice though.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Alec
Verified Purchase:Yes
Good size bag even with the space in front taken away for the side panel. I appreciate the AirTag holder.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Case badly damaged after one use
on August 21, 2023
Posted by: whiskeygirl
from Los Angeles
I thought this was my dream suitcase but I was wrong. You can use either the front compartment or the interior compartment on the front side, but because they share the same space you cannot use both. It’s also not carryon compliant, I was asked to check it on my first trip on United. When I got it back there was a large gouge on the hard shell front from baggage handling, which is not covered by the warranty. I was definitely hoping it would last more than one trip. I’ll probably sand off the damaged plastic and only use it for road trips.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, August 30, 2023
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. If there is anything we can assist with, please contact our team directly at warranty@samsonite.com.
Written by a customer while visiting samsonite.com
Posted by: Adam B C
from Naperville, IL
Verified Purchase:Yes
Very heavy for a carryon. The added exterior compartment completely erodes half ignited interior space. I returned the product and am still awaiting the refund to be applied to my card.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, July 7, 2022
Hello, thank you for your review, we really appreciate your feedback! We will be passing this along to our teams for better improvement.
Written by a customer while visiting samsonite.com
Customer Rating
1
Laptop compartment takes up too much space
on December 1, 2024
Posted by: Big traveler 87
from New York, NY
The laptop compartment consists of a hard rectangle frame that takes up the entire side of the bag that’s it’s on. The most you can fit on that side is a shirt rolled up and shoved into the side of the frame of the rectangle. It severely diminishes anything you can store on that side. The pictures conveniently leave that part out by not showing that compartment from the inside of the bag.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 4, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
I love the larger medium Elevation glider. This small carry on version cannot fit a small laptop and iPad in the outer pocket as you would expect.. And cannot fit a laptop charger and cable. If these essential items are in the laptop pocket area the bag bulges and does not close properly. The middle area is not designed to be easy to open while the bag is upright. A great carry on should be more accessible. Right idea, poor design
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
2
Zip was broken, had some scratches already
on July 16, 2022
Posted by: George S
from Edmond, OK
The zip was broken. Bag had some scratches on the front already. Disappointed
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Customer review
Verified Purchase:Yes
I returned the product. There was not enough interior space.
Response from samsonite.comBy Katie, eCommerce, April 6, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com