Customer reviews from samsonite.com
Samsonite - Elevation Plus 23" Expandable Carry-On Spinner Suitcase - Triple Black
Average customer rating
3.7
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
45
4 Stars
10
3 Stars
11
2 Stars
8
1 Star
15
70%of customers recommend this product.
(
57 out of
81)
Customer Reviews for Samsonite - Elevation Plus 23" Expandable Carry-On Spinner Suitcase - Triple Black
Customer Rating
1
Used in 3 trips... Then it Broke!
on July 4, 2024
Posted by: AngieH
from Maplewood, MN
I loved this luggage, until I didn't. Lol. We used it on 2 road trips and 1 flight. Went to use it for our last flight and realized the seam for the zipper came completely apart across the entire bottom of my carry on sized suitcase!!! Luckily our last trip using it before I realized it was broken was a road trip, so we didn't lose all of our belongings in the way home! I discovered the zipper when I packed my luggage for our most recent trip to Florida! I panicked out flight was that morning and it was too late to buy new luggage! I got stuck having to use my light pink luggage instead, which I don't like to use on flights because of risk of scratching and scuffing during the flight, and it my pink luggage did get ruined as I feared. :( Now, we leave for Jamaica in a month and I don't want to further ruin my pink luggage set, so I am stuck purchasing another one of these as to avoid having to repurchase an entire set again. This time I also ordered luggage straps, just in case the new one comes apart during the trip, so that I don't lose all of my belongings. :(
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 8, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Lolly
from St. Louis
Verified Purchase:Yes
Great carry on. Love the computer pocket but it does take away some of the interior space.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: JodyRW
from Tulsa, OK
Verified Purchase:Yes
Front "pocket" is handy for ease of access to laptop, passport, etc. Sturdy and size compliant for international flights.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: MGrimes
Verified Purchase:Yes
This is the most thoughtful design and beautiful color.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Xyxy
from Chicago,IL
Verified Purchase:Yes
Material is not sturdy. I had the gate check my on the first use and it already has cracks. The out material is somehow soft and easy to chow scratches and cracks.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Zipper broke before 1st trip, front pocket a joke!
on June 24, 2024
Posted by: KatyKat856
from Portland, OR
I bought my first "nice" suitcase from Samsonite about a month ago. Packing for my first trip tonight and the main zipper pull broke off! I'm not sure how I will get this remedied before my trip! And that front laptop pocket thing, well I am very disappointed in that. Not only does it eat into the space I have inside the suitcase, but it won't even hold a book or my kindle, so what exactly it holds I do not know (world's thinnest laptop, maybe). I put a few kleenex in there, which I need now that my zipper broke! Frustrating experience for my first Samsonite product. Do not recommend this model!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, June 26, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
So cute
on February 10, 2022
Posted by: Callie
from Thompson ct
[This review was collected as part of a promotion.] I absolutely love this luggage carry on!! The color is amazing. The wheels move so easy without a problem. It has so many different places you can put stuff. It also has a spot for you laptop. Also has a Handel on the side to. I like the fact it has a lock on it to. I would definitely recommend this product to family and fiends.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: AScott
Verified Purchase:Yes
This is pretty sweet. Light, nimble and a bit smaller/slimmer than other Samsonite carryons I have. The big win is that outer pocket that hold a slim laptop, oaperwork and/or ipad. So incredibly convenient at security to quickly remove and replace electronics and saves me from carrying those things in my shoulder bag which is better for my back. I also like the matte navy color.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com