No directions were included with this case. I have e-mailed customer service several times to obtain instructions for how to set the lock, but I cannot find any information.
Response from samsonite.comBy Katie, eCommerce, June 29, 2022
Hello, thank you for letting us know! Please see this page for how you can set your lock: https://shop.samsonite.com/help-center.html?a=How-do-I-set-my-lock---id--HvtlmYcKTrqY_2lK0WH3cw
This is pretty sweet. Light, nimble and a bit smaller/slimmer than other Samsonite carryons I have. The big win is that outer pocket that hold a slim laptop, oaperwork and/or ipad. So incredibly convenient at security to quickly remove and replace electronics and saves me from carrying those things in my shoulder bag which is better for my back. I also like the matte navy color.
Pleased with this purchase. It seems very well made but I have only used once on a short trip. I like the ease of being able to remove electronics easily. It is designed to make traveling easier and I am looking forward to using this piece of luggage for a long time. My family members want one now too.
[This review was collected as part of a promotion.] I love the midnight blue color, it's subtle but different enough to stand out from all of the black bags out there. It's easy and fun to maneuver. The locking mechanism is clever and sleek and might actually hold up under rough conditions. Almost the entire front panel opens to access the laptop compartment which has a lot of small pockets for keeping organized. I can wait to take this on a trip!
[This review was collected as part of a promotion.] This is the best piece of luggage I have owned! For the small size it holds an incredible amount of clothes, etc. there are lots of convenient compartments that allow for good packing organization. It’s smooth and sleek on the ground, and fits very well in the overhead compartment. I will highly recommend this!