Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.3
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
276
4 Stars
36
3 Stars
11
2 Stars
22
1 Star
37
74%of customers recommend this product.
(
177 out of
240)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - White/Grey
Customer Rating
4
Easy Handling
on April 9, 2023
Posted by: Nelia
from New Jersey
Bought the Large Spinner a week ago , my son used it to an international flight .He loves it . Hopefully it will last for many years .
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Great size, poor quality
on January 18, 2024
Posted by: nyc123
from NYC
This was exactly the size I was looking for but unfortunately, the zippers broke in two separate instances. Customer service was great and helpful (and issued refunds/replacements twice) but wish this suitcase worked out.
Response from samsonite.comBy Samsonite US Care Team, January 20, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
2
Beware! Scuffs Easily!!!!
on April 20, 2024
Posted by: RVsSecret
from North Carolina
I bought this luggage less than a year ago and it immediately scuffed with my first trip. This is only from normal wear and tear traveling. I’m super disappointed because I had another set of samsonite that lasted me probably about 8 years but that style was discontinued but just assumed that all their products are great and was sorely mistaken by this line.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 23, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
on December 5, 2024
Posted by: retw
misrepresentation, it does not measure 31 inches in any which way but it filters as a 31" extra large. It is only a large. The dimensions on the website are incorrect
Response from samsonite.comBy Samsonite US Care Team, December 9, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
3
It looked like is was damage,hope for the best
on March 10, 2018
Posted by: Hopeful
from Portland
Verified Purchase:Yes
I think the luggage will work out, I will keep my fngers crossed
Pros: Easy To Carry, Good Capacity, Lightweight
Cons: looks like its damage
Written by a customer while visiting samsonite.com
Posted by: Susan
from Undisclosed
Verified Purchase:Yes
Perfect size! Don't know how it will hold up - haven't used it yet. Love the color!
Written by a customer while visiting samsonite.com
Posted by: Yen
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Things are great about these products #sweepstakes
Written by a customer while visiting samsonite.com
Posted by: David
from Undisclosed
Verified Purchase:Yes
We purchased a 24" Freeform spinner and took it to Germany & Holland, it worked so well and looks so good we came back and bought a matching 28", these are excellent bags!
Written by a customer while visiting samsonite.com