Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.3
(385 Reviews)
Rating breakdown 385 reviews
5 Stars
278
4 Stars
36
3 Stars
12
2 Stars
22
1 Star
37
74%of customers recommend this product.
(
178 out of
242)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - White/Grey
Posted by: Billi R
from Vienna AT
Verified Purchase:Yes
Just received, haven't had a chance to use it yet. Beautiful color, appears sturdy, and I've always trusted the Samsonite brand. Bought to replace a hard suitcase that was cracked during a recent overseas flight.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: PAAJM
from Marcy, NY
Verified Purchase:Yes
The Freeform is very light, the wheels roll very easily and this luggage holds much more than you think!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: yatleung
from Scottsdale, AZ
Verified Purchase:Yes
Perfect Hardshell luggage. Light-weight. Durable. Super smooth wheels. What is not to like? It is a quality item that sells for a premium but there are often sales on this item. Just be patient. Well worth it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Uncle Traveling Matt
from New Jersey
Verified Purchase:Yes
As the title says, light and durable. Very ergonomic as well.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
The Freeform Large Spinners I bought were true to my expectations. The appearance is what i have wanted and they're so lightweight which fit my traveling needs. i give them 5 stars.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: kattai
from DC
Verified Purchase:Yes
Fantastic Suitcase! Sleek, gorgeous design, so lightweight yet sturdy. Couldn't be happier!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Cheap and hard to roll
on March 12, 2025
Posted by: Nyk
I bought the 28 large after looking at all the reviews and comparing suitcases. The suitcase is extremely hard to roll and the handle is flimsy and doesn’t have many adjustment heights. It is awkward and seems a lot cheaper than it looks online. I would not buy again and plan to return my unused 21/28 combo purchase.
Response from samsonite.comBy Samsonite US Care Team, March 14, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
3
It looked like is was damage,hope for the best
on March 10, 2018
Posted by: Hopeful
from Portland
Verified Purchase:Yes
I think the luggage will work out, I will keep my fngers crossed
Pros: Easy To Carry, Good Capacity, Lightweight
Cons: looks like its damage
Written by a customer while visiting samsonite.com