Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.3
(393 Reviews)
Rating breakdown 393 reviews
5 Stars
282
4 Stars
37
3 Stars
11
2 Stars
23
1 Star
40
73%of customers recommend this product.
(
183 out of
250)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White/Grey
Posted by: Tuula
from Chicago IL
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good quality nice product. Absolutely loved it. Easy to carry
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Nice
on July 2, 2026
Posted by: Barb
from NJ
Gender:Female
[This review was collected as part of a promotion.] I would have given it 5 stars but it is a whole inch shorter than what they said. It's only 30" high.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Int’l Traveler
from Minneapolis
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Admittedly I haven’t used this yet, but the size and the look of it are perfect for what I need. And it’s a lot lighter than the one it is replacing so that’s great too!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Functional but easily scratched/scuffed/shredded!!
on April 27, 2026
Posted by: LB
[This review was collected as part of a promotion.] I needed a new large suitcase and settled on the large freeform spinner in white & gray. The functionality and packing space were exactly what I needed. It rolls nicely and it looks really nice, when it's new. What I wasn't expecting was how horrible of a condition it would be in after just 1 flight, especially when it's marketed to be SUPER resilient and resistant to damage. There are dozens of deep scuff marks and even a few areas where the case has shredded material hanging off it. I've attached several photos to show you what it looks like after doing my best to clean it up. So sad. The piece was brand new and this is how the outside is after 1 flight from NYC to Paris. I'm so disappointed, and it's actually a little embarrassing because the suitcase is made to stand out with the bright white on light grey, with the bright green accents. Such a pretty suitcase, until you use it. I flew American Airlines and they said they don't cover this because they consider it "normal wear and tear" and "customers assume the risk". I will continue using this suitcase, but only for private excursions where I can keep it hidden. I definitely will not be able to use it for overseas travel or when I need to look my best if appearances are important like a business venture or another stylish trip to Europe.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 30, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Beware - seems that there is no warranty coverage
on April 6, 2026
Posted by: L. Glenn
from Houston
[This review was collected as part of a promotion.] I bought this in May of last year. In March of this year, the handle broke off. I tried three times to make a warranty claim through the designated "Chat" online, but couldn't. I won't buy another Samsonite suitcase nor will I recommend the brand to anyone else.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 7, 2026
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Customer Rating
1
Samsonite Freeform large luggage scratches easliy
on January 4, 2026
Posted by: Avery123
from San Francisco
[This review was collected as part of a promotion.] Scratches all over on my new Samsung Freeform large lugguage to a Europe trip. Bad quality.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 6, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Terrible Quality - Broken Wheels
on December 14, 2025
Posted by: John
Absolute garbage. Wheels break after single use and Samsonite’s planned obsolescence strategy makes it virtually impossible to replace the wheels, preventing repair and forcing customers to purchase new luggage.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 15, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Ian
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great suitcase. It is so spacious, clean and the color combo makes it stand out. Definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com