Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.3
(393 Reviews)
Rating breakdown 393 reviews
5 Stars
282
4 Stars
37
3 Stars
11
2 Stars
23
1 Star
40
73%of customers recommend this product.
(
183 out of
250)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White/Grey
Customer Rating
4
on September 30, 2024
Posted by: Muskieman
Durable. light weight. Lots of room. overall a good item.
I wish it had a closable interior flap on BOTH sides so that if the suitcase pops open smaller items will not fall out. The elastic straps are good for bigger items of clothing, but not small items.
Written by a customer while visiting samsonite.com
Posted by: KLKT
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] My husband and I were looking for new luggage. We decided we wanted hard cased luggage and began our research. We bought these in all three sizes. They are exactly what we were looking for. They roll nice. The zippers lock into place. The inside has storage areas and covers to go over each section. We love them! Plus they will be easy to spot at the airport!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Great purchase!
on September 23, 2024
Posted by: Neha1007
from Atlanta
[This review was collected as part of a promotion.] Extremely spacious from the inside. Sturdy exterior. Smooth movement
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Latitude
from Maryland
Verified Purchase:Yes
[This review was collected as part of a promotion.] So good looking and not heavy. Very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Poor quality handle and plastic.
on August 21, 2024
Posted by: LMD62
from New Smyrna Beach Florida
I bought this June 2024 to use first time for cruise to Alaska for sea/land tour. The handle was absolutely horrible. It would not come up unless I would open the suitcase and hit the inside to release whatever was inside making it stick. I did not have the suitcase full at all, I didn't even use the extender zipper the entire trip. The outside is so scuffed up it looks like it has been used for at least 5 years on multiple trips. I am a loyal Samsonite customer and do not recommend this suitcase at all. I was even afraid the wheels might break off, thankfully they are still in tact.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 23, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Little rock arkansas
Verified Purchase:Yes
The luggage ended up being smaller than i wanted. I need large luggage so i will be returning.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 3, 2024
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Posted by: LouT
from California
Verified Purchase:Yes
Light weight & good price comparing w/other brands
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: May of San Diego
from San Diego USA
Verified Purchase:Yes
I got the white /gray one. Looks very sleek . Very easy to maneuver , I have the medium and carry on too
I would recommend this to a friend!
Written by a customer while visiting samsonite.com