Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.3
(385 Reviews)
Rating breakdown 385 reviews
5 Stars
278
4 Stars
36
3 Stars
12
2 Stars
22
1 Star
37
74%of customers recommend this product.
(
178 out of
242)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - White/Grey
Posted by: Jessica
from Atlanta, GA
Verified Purchase:Yes
This bag scratches very easily. I would not recommend it as mine got scratches all over and looked very bad with scratches just after 1 use.
Pros: Easy To Carry, Good Capacity
Cons: scratches easily
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Very bad quality
on October 16, 2022
Posted by: Osam
from Staten Island New York
Don’t buy this it’s too expansive which is expected to be decent or somewhat decent quality… but it’s just a big disappointment… shame
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, October 17, 2022
We are so sorry to hear that! We would be happy to investigate this for you if you would like to send us your contact info and details of your issue. You can reach us via email at: warranty@samsonite.com
Written by a customer while visiting samsonite.com
Customer Rating
4
Easy Handling
on April 9, 2023
Posted by: Nelia
from New Jersey
Bought the Large Spinner a week ago , my son used it to an international flight .He loves it . Hopefully it will last for many years .
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Pbarrett
from Cleveland
Verified Purchase:Yes
Great product. I would recommend Samsonite luggage
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Great size, poor quality
on January 18, 2024
Posted by: nyc123
from NYC
This was exactly the size I was looking for but unfortunately, the zippers broke in two separate instances. Customer service was great and helpful (and issued refunds/replacements twice) but wish this suitcase worked out.
Response from samsonite.comBy Samsonite US Care Team, January 20, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
2
Beware! Scuffs Easily!!!!
on April 20, 2024
Posted by: RVsSecret
from North Carolina
I bought this luggage less than a year ago and it immediately scuffed with my first trip. This is only from normal wear and tear traveling. I’m super disappointed because I had another set of samsonite that lasted me probably about 8 years but that style was discontinued but just assumed that all their products are great and was sorely mistaken by this line.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 23, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: HUA
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] it's beautiful and in good quality. I like it very much.
Written by a customer while visiting samsonite.com
Posted by: Joan
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really enjoy the overall Samsonite quality; however, I do not know how well the construction would hold up in international travel as the last large samsonite luggage I owned was destroyed in transit. Great for local travel!
Written by a customer while visiting samsonite.com